Sales Supervisor -Full Time- Avalon

About the role

The Sales Supervisor plays a pivotal role in achieving individual store goals at Reformation. This position requires a strong commitment to excellence, customer satisfaction, and innovation.

Responsibilities

• Meet and exceed sales goals
• Lead by example, inspiring others to generate clientele and maximize customer retention through engagement and sustained relationships
• Deliver an excellent customer experience through a customer-first mindset to build loyal customer relationships
• Create a technology-led in-store experience that surprises and delights customers
• Maintain extraordinary customer experience feedback scores on service evaluations through NPS
• Embody brand values, engage customers, and be knowledgeable in all aspects of the conversation
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory
• Track metrics for BOH fulfillment, mis-pulls, cycle counts, and overall inventory accuracy, using this information to grow the team further and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations, and informally train alongside leadership
• Maintain seamless store operational procedures, support merchandising presentation strategy and concept standards, and lead and train staff as needed
• Provide real-time and weekly feedback on sales, product, and allocation to in-store leadership based on sell-through and customer feedback
• Uphold and lead by example with all policies and procedures
• Onboard new hires while providing in-the-moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside the team in-store

Requirements

• Minimum of 3 years Retail Experience required
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem-solver with a keen attention to detail
• A positive attitude and feel there is no task too small and no task too large

Qualifications

• Ability to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Skills

• Customer Service
• Inventory Management
• Leadership
• Problem Solving
• Teamwork

Benefits & Perks

• Health, vision, and dental insurance for eligible employees
• Paid vacation, sick, holidays & volunteer time-off for eligible employees
• Mission-based company + casual and entrepreneurial work environment
• 401K with company match
• Clothing discount

Pay

The wage for this full-time position is $22-$28 per hour. Available to work a minimum of 30 hours per week, but up to 40 hours per week. Daily open availability across a full 7-day work week.

Schedule

Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business)

Company Culture

Reformation is a mission-based company that invests in an inclusive culture, ensuring everyone has the space to grow, thrive, and belong. We are committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.