Sales Supervisor- Melrose

About Rag & Bone From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future. Job Summary: The Sales Supervisor plays a key role in ensuring sales goals are consistently met, and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team, and will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed. Responsibilities: Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same Meet store and metric goals Ability to grow and manage clienteleDemonstrate product knowledge and support senior management with delivery of this information to staffEncourage and recognize opportunities for team sellingUnderstand and exemplify the rag & bone brand philosophy and lifestylePartner with our Visual Merchandising team on floor sets, window changes and other projects, as neededEnsure the store is opened and closed each day according to company guidelinesMaintain knowledge and understanding of all policy and proceduresContribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch pointsAccurately process Point of Sale transactionsConsistently act within core values of rag & boneAppropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessaryAssist in tracking, monitoring and communication of business results Model and teach store associates to support a positive client-centric environmentContribute to a positive, fun, professional, productive, and team-oriented store atmosphere Requirements: 2+ years of retail experience in a client centric, sales environmentBackground in contemporary, premium, or luxury retail preferredProven ability to meet or exceed individual and team sales goalsExperience with clienteling and building long-term customer relationshipsAbility to motivate, coach, and influence team members to achieve sales and service goalsExperience supporting daily floor leadership, including opening/closing responsibilitiesAbility to work 32-40 hours a week with a flexible schedule, including nights, weekends, and holidays Rules we live by | Rules you live by Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity Have No Fear | Innovate and solve problems Own Every Decision | Work together and get results Quality Matters | Not only with product, but we see it in our people Make Shit Happen | Be disciplined, be competitive Benefits Paid Time OffClothing Allowance Generous Employee Discount Paid Parental LeaveMembership to Calm and access to other wellness benefitsMedical, dental, vision and ancillary benefits 401k Salary: The target hourly rate for this role is between $21 and $24 based on candidates’ experience and expectations. Please also note, Sales Supervisors are eligible to participate in the rag & bone Commissions Program, and Incentive programs, which may result in bringing the total compensation to a higher range. The range listed is just one component of the Company’s total rewards package for retail employees. rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.