Sales Supervisor

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

Responsibilities

• Supervise the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our company culture.
• Partner with managers to learn the role of a leader and positively influence the store team.
• Take a proactive approach to self-development and actively give/receive feedback through one-on-ones and coaching.
• Commit to all training tools provided (5C's of customer excellence, product knowledge, etc).
• Support and promote new business initiatives to create a positive reception from the sales team.
• Demonstrate professional etiquette through integrity, honesty, and respect for others.
• Build on personal professional sales experience to become a more knowledgeable and effective store leader.
• Uphold customer service and training standards in the store.
• Exemplify excellence in customer service responsibilities.
• Identify and communicate training needs to management.
• Consistently build and develop a proactive clientele business through social engagement and relationship skills.
• Consistently deliver value-added services to enhance customer experience.
• Maintain merchandise in accordance with the Company's visual presentation standards.
• Actively participate in upholding the brand aesthetic in all merchandising activities including but not limited to daily stock maintenance, product transfers, folding, and floor changeovers.
• Demonstrate a true passion and respect for the product.
• Utilize product knowledge and selling tools to strengthen expertise.
• Meet and exceed personal sales and SPH goals.
• Perform opening/closing procedures of the store, complete returns and exchanges in the absence of a manager.
• Partner with managers in checking task tracker and retail web for updates weekly.
• Utilize the CEM role to manage, mentor, and coach the sales team to take a proactive approach to expand their clientele and maximize sales.
• Support the management team with the maintenance of daily tasks and communicate tasks and follow-ups to management and associates.

Requirements

• Enthusiasm and ability to build and maintain an environment which projects Ralph Lauren’s desired elevated image and character.
• Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation, and staff development skills.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Analytical skills, business acumen, financial acumen.
• Relevant work experience preferred.
• Strong computer skills preferred: Word, Excel, PowerPoint, Workday, and Outlook.
• Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift up to 30 lbs., and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines.
• Ability to operate the register, stand, move, and walk for multiple hours.

Pay

Salary range: $20 - $30 hourly