Sales Specialist - Windows

About the role

This Customer Service Representative promotes the sales of window and door products and ensures customer satisfaction through effective service, strong relationship-building, and sales support. The role engages directly with walk-in customers, coordinates with other sales, drivers, and warehouse teams, and delivers exceptional counter and phone service.

Responsibilities

• Promote the sale of all related window and door products by answering the phones promptly, waiting on customers in the showroom and building relationships with customers through a positive, can do attitude.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.

Requirements

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Able to pass background checks and drug screening.
• Able to speak English and Spanish.

Qualifications

• A high school diploma or equivalent is required.
• Intermediate ERP system skills for transaction management.
• Experience in B2B relationship management within building materials distribution.

Skills

• Clear, professional verbal and written interactions.
• Sales Acumen: Identifies opportunities and drives business growth.
• CRM & ERP Proficiency: Manages customer data and transactions efficiently.
• Team Collaboration: Works cross-functionally with sales, logistics, and warehouse teams.
• Problem Solving: Resolves issues with strategic thinking and empathy.
• Time Management: Prioritizes tasks in a fast-paced, deadline-driven environment.
• Innovation & Learning: Adapts quickly and embraces continuous development.
• Trust & Integrity: Demonstrates reliability and alignment with company values.
• Cultural Fit: Embodies the “Make Money and Have Fun!” mindset.

Benefits

• Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.

Pay

The base salary for this position typically falls within the range of $20.00 to $25.00 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience.

Schedule

This is primarily a sedentary role involving extended periods of sitting or standing, with routine computer and phone use. Occasional movement around the office is required to assist walk-in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 pounds.