Sales Specialist
About the role
Petco is dedicated to helping pets live their best lives. We believe in the universal truths of pet parenthood and strive to improve lives by doing what's right for pets and people.
Responsibilities
- Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
- Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
- Foster a safe, clean, and welcoming environment for pets, pet parents, and partners.
- Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
- Mentor and support new and junior associates, reinforcing best practices and store standards.
- Lead by example by demonstrating strong selling behaviors and exceptional customer service.
- Assist customers in selecting products and services that best meet their pets' needs.
- Process sales, returns, and exchanges accurately and efficiently.
- Support merchandising and inventory activities, including restocking, recovery, and presentation.
- Aid in opening and closing procedures as assigned.
- Help resolve customer concerns and escalate issues appropriately when needed.
Requirements
- 1+ years of retail experience, preferably in a specialty retail environment.
- Passion for animals and knowledge of pet care preferred.
- Strong communication, interpersonal, and customer service skills.
- Proven ability to multitask and thrive in a fast-paced environment.
- Strong problem-solving skills and professionalism in handling customer concerns.
- Basic math skills and experience handling cash and transactions.
Qualifications
- High school diploma or equivalent.
- Valid driver's license and reliable transportation.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Skills
- Customer service skills.
- Problem-solving skills.
- Math skills.
Benefits
See here for a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO.
Pay
$16.00 per hour
Schedule
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Company Information
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.