Sales Specialist

About the role

As a Senior Sales Associate, you play a key role in delivering exceptional experiences for pets and pet parents while supporting the success of the Pet Care Center. In this role, you go beyond day-to-day selling by serving as a mentor, role model, and trusted partner on the sales floor. You support store operations, assist leadership as needed, and help develop newer associates, all while delivering knowledgeable, compassionate service rooted in a passion for pets.

Responsibilities

Pet First

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Support a safe, clean, and welcoming environment for pets, pet parents, and partners.

Foster the Fun

• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Lead by example by demonstrating strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Foster a collaborative, inclusive team environment where partners support one another.

Let’s Go!

• Assist customers in selecting products and services that best meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects.
• Help resolve customer concerns and escalate issues appropriately when needed.

Customer Experience & Sales

• Deliver consistent, knowledgeable, and compassionate service.
• Educate customers on promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.

Operations & Merchandising

• Maintain store cleanliness, organization, and visual standards.
• Monitor inventory levels and assist with replenishment.
• Ensure compliance with company policies, procedures, and safety standards.

Leadership Support

• Mentor and train new associates on policies, procedures, and service expectations.
• Act as a floor leader when needed, supporting workflow and customer experience.
• Assist management with escalated customer concerns and operational needs.

What Success Looks Like

• Customers feel welcomed, supported, and confident in their purchases.
• New associates are well-trained and supported.
• The sales floor is clean, organized, and well-stocked.
• Store goals are supported through strong service and teamwork.

What You Bring

Experience & Skills

• 1+ years of retail experience, preferably in a specialty retail environment.
• Passion for animals and knowledge of pet care preferred.
• Strong communication, interpersonal, and customer service skills.
• Proven ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism in handling customer concerns.
• Basic math skills and experience handling cash and transactions.

Essential Functions & Work Environment

• This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Why You’ll Love It Here

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• The chance to make an impact every shift.

Pay

Start Rate: $13.00