Sales Specialist

About the role

Petco is dedicated to helping pets live their best lives. We believe in fostering the fun of pet parenthood and owning and committing to making a positive impact.

Responsibilities

• Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Foster a safe, clean, and welcoming environment for pets, pet parents, and partners.
• Greet customers and deliver friendly, solution-focused service that builds trust and loyalty.
• Lead by example by demonstrating strong selling behaviors and exceptional customer service.
• Mentor and support new and junior associates, reinforcing best practices and store standards.
• Assist with opening and closing procedures as assigned.
• Support merchandising and inventory activities, including restocking, recovery, and presentation.
• Resolve customer concerns and escalate issues appropriately when needed.

Requirements

• Experience: 1+ years of retail experience, preferably in a specialty retail environment.
• Skills: Passion for animals and knowledge of pet care preferred; strong communication, interpersonal, and customer service skills; proven ability to multitask and thrive in a fast-paced environment; strong problem-solving skills and professionalism in handling customer concerns; basic math skills and experience handling cash and transactions.

Qualifications

• Education: High school diploma or equivalent.
• Physical Requirements: Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions. Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Benefits

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role. Petco offers a comprehensive benefits package including health and financial benefits, 401K, incentives, and PTO.

To learn more about Petco Total Rewards, visit this link.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.