Sales Specialist

About the role

Kopp Glass, a Pittsburgh-based manufacturer of high-performance, custom glass products, is seeking an enthusiastic, self-motivated B2B Sales Specialist to support internal and external customers. The role serves as the liaison between the company and its customers, handling inquiries, maintaining records, troubleshooting orders, and order entry. Customer satisfaction is paramount. The ideal candidate is a quick thinker, dynamic communicator, detail‑oriented, eager to learn, and committed to best‑in‑class service. This is a 100% onsite position in Swissvale, PA.

Responsibilities

• Act as the leading face of Kopp Glass as the “Trusted Technical Advisor,” building rapport with customers and collaborating with the technical team to demonstrate subject matter expertise.
• Provide prompt, efficient, detailed, customer‑oriented service in response to inquiries via various channels; analyze situations and supply answers and resolutions.
• Follow standard operating procedures to ensure accuracy in order management and order entry.
• Manage customer records in CRM/ERP, maintaining high data integrity.
• Gather customer feedback and share insights with leadership to improve the overall customer experience.

Minimum Qualifications

• Bachelor’s degree in business or a similar discipline.
• Minimum 3+ years of applicable experience.
• Prior CRM/ERP software experience is a plus, but not required.
• Strong written and oral communication skills, including grammar, proofing, and editing, with strong attention to detail.
• Ability to learn various technical aspects of the product line.
• U.S. citizenship or permanent residency required due to ITAR restrictions; conditional offers will require verification for export‑control purposes.