Sales & Service Technician II (Field Install & Repair)

Location: 10557 Applewood Rd, Sister Bay, WI 54234

Union: CWA 4671 – CBA 046

Hiring Manager: Dawn Flink

Openings: 1

Summary

Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.

Responsibilities

• Frequent travel (moderate) while driving to job sites.
• Install and maintain inside wire for residential and business broadband (HSI/Video) service.
• Install a variety of networking equipment, including Fiber‑to‑the‑House, ONT, wireless routers, modems, and gateways.
• Install all wiring and equipment required for broadband continuity, digital subscriber carriers, DSLAMs, residential gateways, HSI, and business‑class routers.
• Perform all types of cable construction and maintenance work on network facilities, including repairs on conduit and manholes, cross‑connections to switching equipment, and removal/replacement of line cards in central office/pair‑gain units.
• Read and interpret service orders, trouble tickets, outside‑plant drawings, circuit diagrams, and electrical schematics.
• Conduct maintenance, repair, and preventive maintenance on buried, aerial, and underground cable/fiber using various plant elements.
• Perform aerial work from pole climbing, ladders, and bucket trucks.
• Place aerial and buried plant and service drops as needed.
• Navigate the web, set up business/residential computers, and demonstrate functionality to customers.
• Support and actively promote company products and services.
• Adapt to technological advances, new skills, and procedural changes.
• Assist other departments and contractors, mentor co‑workers, and follow through on assignments in a timely manner.

Qualifications

• High school diploma or equivalent.
• Experience in telecommunications installation and maintenance.
• Basic keyboard and software skills.
• Completion of pole‑climbing certification (cannot exceed 275 lb., fully clothed, proper footwear).
• Completion of company‑provided training and ability to perform full installations.
• Ability to work independently and engage face‑to‑face with customers.
• Ability to work outdoors in adverse weather conditions and in isolated or confined spaces.
• Valid driver’s license with a satisfactory driving record; CDL preferred.
• Availability for flexible scheduling, holidays, after‑hours work, and call‑outs.
• Successful results on standard tests as required by company policy.

Physical Requirements

Climbing poles and ladders; frequent lifting of up to 75 lb.; pushing, reaching, bending, and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods; good color vision.

Tools and Equipment Used

• Cable locator
• Hand tools
• Hand‑held terminal
• Various test equipment
• 4‑tel test system
• Laptop computer
• Splicing equipment
• Fiber‑optic testing equipment

Pay

$18.65 – $38.24 per hour

Schedule

Flexible scheduling with required availability for holidays, after‑hours work, and call‑outs.