Sales & Service Technician II (Field Install & Repair)

About the role

Installs, maintains and/or repairs network facilities and associated apparatus from the station equipment to the line card. Performs other related duties.

Responsibilities

• Drive to various locations as required by the role.
• Travel moderately to perform field installations and repairs.
• Install and maintain inside wire for residential/business broadband (HSI/Video) service.
• Install an array of networking equipment, including Fiber to the House, ONT, Wireless routers, Modems, and Gateways.
• Install all wiring and equipment as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital Subscriber Line Access Multiplier), Residential Gateways, and HSI (High-Speed Interface), and business class routers.
• Perform all types of cable construction and maintenance work associated with all network facilities; including repairs on conduit and manholes, cross-connections to switching equipment, removing and replacing line cards in central office/pair gain units.
• Read and understand service orders and trouble tickets, outside plant drawings, circuit diagrams and electrical schematics.
• Perform maintenance repair and preventative maintenance on buried, aerial and underground cable/fiber using various plant elements.
• Perform aerial work that requires work to be performed from pole climbing, ladder, and bucket trucks.
• Place aerial and buried plant and service drops.
• Navigate web, set up Business/Residential computers and demonstrate to customers.
• Support and actively participate in the promotion of Company products and services.
• Adapt to changes in the business that include advances in technology and new skills and procedures.
• Aid/assist other departments and contractors as required; be self-motivated; mentor co-workers; follow through on assignments in a timely manner.

Qualifications

• High School Diploma or equivalent.
• Experience in telecommunications installation and maintenance.
• Basic keyboard and software skills.
• Must complete pole climbing certification, for which an individual cannot exceed 275 lbs.; fully clothed and with proper footwear.
• Must complete company provided training and demonstrate ability to complete full installs.
• Ability to work independently and desire to work ‘face-to-face’ with customer.
• Ability to work outdoors in adverse weather conditions and in isolated or confined spaces.
• Valid driver’s license and satisfactory driving record; CDL preferred.
• Must be available for flexible scheduling, holidays, after hours and call-outs.

Physical Requirements

• Climbing poles and ladders.
• Frequent lifting of up to 75 pounds.
• Pushing, reaching, bending and stooping.
• Manual dexterity; good sense of balance.
• Ability to sit or stand for long periods.
• Good color vision.

Tools and Equipment Used

• Cable Locator
• Hand Tools
• Hand Held Terminal
• Various Test Equipment
• 4 Tel Test System
• Laptop Computer
• Splicing Equipment
• Fiber Optic Testing Equipment