Sales & Service Technician

About the role

The Sales & Service Technician at Ziply Fiber is responsible for engaging and developing customer relationships and providing solutions to our customers through our products and services. As part of our team, you will be an ambassador of Ziply Fiber within our communities.

Responsibilities

• Install and maintain inside wire for residential/business broadband (HSI/Video) service.
• Install Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS, Residential Gateways and HSI business class routers.
• Install an array of wireless home networking equipment.
• Other equipment will include FTTH (Fiber to the House).
• Use and understand automated Dispatch equipment (i.e., handheld terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment.
• Adept to changes in the business to include advances in technology, new skills and procedures, as well as participation in the company lead generation program through the promotion and sale of additional Ziply products and services during each customer contact.
• Communicate effectively and accurately on customer issues to eliminate repeat trouble calls.
• Mentor co-workers to expand knowledge, be self-motivated and display the ability to follow through on assignments in a timely manner.
• Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables.
• Read and interpret Outside Plant drawings.
• Navigate web, set up Business/Residential computer(s) and demonstrate applications to customer.
• Effectively use Ziply internal programs and dispatch programs to complete assignments.
• Support, install, and repair company products and services.
• Fully understand and adhere to the 5-Step Peace of Mind Service Process.
• Promote and sell the company’s products and services and participate in the company’s sales referral programs during their working hours.
• Understand and demonstrate basic telephone/broadband technology.
• Utilize test equipment to install products and isolate trouble effectively.
• Perform other duties as required to support the business and evolving organization.

Qualifications

• High school diploma or equivalent.
• Minimum of five (5) years of experience in telecommunications installation and maintenance required.
• Must complete Pole Climbing Certification (Individual cannot exceed 275 lbs.).
• Must complete company provided training and provide ability to complete full installs for HSI and/or video.
• Additional equipment certification, licensing, or experience is a plus (i.e., Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.).
• Understand telephony knowledge.
• Understand different PC operating support systems.
• Must have knowledge of the following Internet Protocol attributes: Fundamentals Behaviors Current technologies Network troubleshooting diagnosis Telecommunications wiring color-code competency.
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
• Must complete a pre-employment drug screening.

Physical Requirements

• Frequent standing, walking, climbing, sitting for prolonged periods of time.
• Regular positioning oneself (e.g., bending, twisting, reaching, grasping, pushing, pulling) to handle, lift, and carry objects over 50 lbs.
• Frequent work in extreme temperatures and heights over 15 feet.
• Occasional work in confined spaces (attics, crawl spaces, manholes, trenches).
• Moderate to high noise levels.

Work Environment

• Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer.
• Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.
• Ziply Fiber requires a pre-employment background check as conditions of employment.
• Ziply Fiber may require a pre-employment drug screening.
• Ziply Fiber is a drug-free workplace.