Sales & Service Technician

About the role

Full-time on-site position located in Bolingbrook, IL. Hours are Tuesday through Saturday, with schedules subject to business needs and customer demand.

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies
• Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions
• Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
• Provide excellent customer service while managing customer expectations in real time
• Process customer transactions and service details accurately within Dyson systems
• Complete daily and weekly operational reporting as required
• Manage parts usage, inventory accuracy, and service documentation
• Follow Dyson service processes, quality standards, and escalation procedures
• Support escalated repair cases and collaborate with broader service teams when needed
• Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment
• Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions
• Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path
• Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations
• Handle objection-based conversations professionally while maintaining a premium customer experience

Requirements

• 6+ months of experience in customer service, retail sales, service operations, or related customer-facing environments
• High School Diploma or equivalent preferred
• Must be at least 18 years of age

Qualifications

• Ability to lift and move up to 50 lbs
• Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word
• Collaborative mindset with proven success in team environments

Skills

• Ability to communicate confidently with customers, including during objection handling or service-related discussions
• Aptitude for learning technical diagnosis and repair procedures
• Curiosity to uncover hidden product needs beyond stated complaints
• Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution
• Strong verbal, written, and interpersonal communication skills
• Ability to prioritize in a fast-paced environment

Benefits

• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Generous Dyson Product Discounts
• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability

Schedule

Tuesday through Saturday, with schedules subject to business needs and customer demand.