Sales & Service Technician

About the role

This is a full-time (40+ hours a week) position located onsite at our service center. The hours for this role are Tuesday - Saturday, 8:30 am to 4:30 pm. Hours are subject to change based on customer demand.

• Responsible for the in-person diagnosis, troubleshooting and repair of Dyson customer products including vacuums, fans, air purifiers, hair dryers and other products.
• Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive sales.
• Provide excellent customer service to ensure a positive in-store experience.
• Input customer sales information into Dyson system to properly process orders.
• Submit daily/weekly reports of products and customers serviced and other reporting as necessary.
• Properly manage parts usage and inventory as required and directed.
• Ensure all process activity is communicated and Dyson service levels are understood and exercised.
• Assist Customer Service Team in escalated repair instances.

Requirements

• Experience in a customer service and sales related position.
• Experience using and learning about consumer electronics, especially Dyson products.
• Aptitude for acquiring skills in technical repairs.
• Collaborative with proven success in team environments.
• Ability to prioritize and work in a fast-paced environment.
• Great written, verbal and interpersonal communication skills.
• Experience using Microsoft Office, including Word, Outlook, and Excel.
• Ability to lift and move up to 50 lbs.
• High School Diploma or equivalent required.
• Must be at least 18 years of age.

Benefits

Financial Benefits

• 401K with up to a 4% match.
• Company paid Life Insurance and AD&D.
• Flexible Savings Account (FSA) and Health Savings Account (HSA).

Lifestyle Benefits

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time.
• Pre-tax Commuter Benefits (applicable areas only).
• Generous Child Care Leave Program.
• Wellness Program.
• Employee Assistance Program.
• Generous Dyson Product Discounts.

Health Benefits

• Multi-Level Healthcare Coverage Options.
• Vision & Dental Coverage.
• Company paid Short-Term and Long-Term Disability.