Sales & Service Technician

About Us Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our U.S. headquarters is located in Chicago’s Fulton Market district, with an additional office in New York City’s SoHo neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country. About The Role This is a full-time on-site role located in the areaHours are Tuesday through Saturday, with schedules subject to business needs and customer demandPerform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologiesUse consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions Communicate repair findings, maintenance recommendations, and replacement options clearly to customersPromote relevant Dyson products, accessories, and services through trust-based cross-selling conversationsProvide excellent customer service while managing customer expectations in real timeProcess customer transactions and service details accurately within Dyson systemsComplete daily and weekly operational reporting as requiredManage parts usage, inventory accuracy, and service documentationFollow Dyson service processes, quality standards, and escalation proceduresSupport escalated repair cases and collaborate with broader service teams when neededMaintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environmentGuide customer conversations professionally by explaining repair options, product value, and available replacement solutionsBuild customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendationsHandle objection-based conversations professionally while maintaining a premium customer experience About You 6 plus months of experience in customer service, retail sales, service operations, or related customer-facing environmentsAbility to communicate confidently with customers, including during objection handling or service-related discussionsAptitude for learning technical diagnosis and repair proceduresCuriosity to uncover hidden product needs beyond stated complaints.Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solutionStrong verbal, written, and interpersonal communication skillsAbility to prioritize in a fast-paced environmentExperience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and WordCollaborative mindset with proven success in team environmentsAbility to lift and move up to 50 lbsHigh School Diploma or equivalent preferredMust be at least 18 years of age Benefits At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter. Financial Benefits 401K with up to a 4% match Company paid Life Insurance and AD&D Flexible Savings Account (FSA) and Health Savings Account (HSA) Lifestyle Benefits Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time Pre-tax Commuter Benefits (applicable areas only) Generous Child Care Leave Program Wellness Program Employee Assistance Program Dyson Product Discounts Health Benefits Multi-Level Healthcare Coverage Options Vision & Dental Coverage Company paid Short-Term and Long-Term Disability Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at americas.talentacquisition@dyson.com for more information. Dyson is an Equal Opportunity Employer. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.