Sales & Service Technician

About the role

This is a full-time on-site role located in Edina, Minnesota. Hours are Tuesday through Saturday, with schedules subject to business needs and customer demand.

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies.
• Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions.
• Communicate repair findings, maintenance recommendations, and replacement options clearly to customers.
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations.
• Provide excellent customer service while managing customer expectations in real time.
• Process customer transactions and service details accurately within Dyson systems.
• Complete daily and weekly operational reporting as required.
• Manage parts usage, inventory accuracy, and service documentation.
• Follow Dyson service processes, quality standards, and escalation procedures.
• Support escalated repair cases and collaborate with broader service teams when needed.
• Manage multiple customer priorities in a fast-paced environment.
• Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions.
• Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path.
• Handle objection-based conversations professionally while maintaining a premium customer experience.

Requirements

• 6 plus months of experience in customer service, retail sales, service operations, or related customer-facing environments.
• Aptitude for learning technical diagnosis and repair procedures.
• Curiosity to uncover hidden product needs beyond stated complaints.
• Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution.
• Strong verbal, written, and interpersonal communication skills.
• Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word.
• Collaborative mindset with proven success in team environments.
• Ability to lift and move up to 50 lbs.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years of age.

Skills

• Technical diagnostic and repair procedures.
• Customer service and communication skills.
• Microsoft Office proficiency.

Benefits

• 401K with up to a 4% match.
• Company paid Life Insurance and AD&D.
• Flexible Savings Account (FSA) and Health Savings Account (HSA).
• Competitive Paid Time Off.
• Pre-tax Commuter Benefits (applicable areas only).
• Generous Child Care Leave Program.
• Wellness Program.
• Employee Assistance Program.
• Dyson Product Discounts.
• Multi-Level Healthcare Coverage Options.
• Vision & Dental Coverage.
• Company paid Short-Term and Long-Term Disability.