Sales & Service Manager - Century City

We need to output HTML fragment with sections: About the role? The posting includes "WHY JOIN ALO?" then "OBJECTIVE" then sections: Sales & Service Manager description broken into subheadings: Sales & Service Leader, Business Leader, People Leader, Business Partner. Then "SALES AND SERVICE MANAGER QUALIFICATIONS", "SALES AND SERVICE MANAGER SCHEDULE", then perks and pay. We need to use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content accordingly. We must not repeat job title as heading. No Job ID. We must include sections only when posting has real specific content. Avoid filler. We need to preserve all substantive info. We need to remove boilerplate: EEO, etc. The posting includes an EEO paragraph; we should remove that. Also remove "WHY JOIN ALO?" maybe that's like About the role? Could be considered "About the role" or "Why join ALO?" but we need to use allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose appropriate. We have content: "WHY JOIN ALO? Mindful movement..." That's about company mission; could go under About the role. Then "OBJECTIVE The Sales & Service Manager is a member..." That's role description; could be Responsibilities. Then subheadings: Sales & Service Leader, Business Leader, People Leader, Business Partner - these are responsibilities categories. Then Qualifications section. Then Schedule. Then Perks and Pay: includes benefits, pay range, incentives, etc. We need to output HTML with

headings and

• for lists,

  for prose. We must not include markdown fences. Let's extract details. About the role (WHY JOIN ALO): "Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life." We'll put that in

  . Responsibilities: The OBJECTIVE paragraph plus the bullet-like responsibilities under each subheading. We need to decide if we list responsibilities as

  • . The subheadings themselves could be

    ? But only allowed headings are those listed; we could still use

    for main sections and use

    or

    for content. We could treat each subheading as a within

    or as a

    but not required. Simpler: Use

    • for each duty. Let's extract duties: From OBJECTIVE: "The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional." Then under Sales & Service Leader: - Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps - Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching - Continue to build the client relationship daily with our customers - Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed - Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team Business Leader: - Represent the business in meetings and on conference calls, in partnership with General Manager - Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning) - Future planning workflow business needs to protect optimal performance People Leader: - Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do - Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team - Establish internal & external pipeline through succession planning and recruitment strategy - Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager Business Partner: - Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency - Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals - Demonstrate an ability to navigate the organization with a balance of business need and brand culture Now Qualifications: - 3-5 years of retail or related industry leadership experience - Working knowledge of MS Office (Word, Excel and Outlook) - Extraordinary interpersonal and communication skills, both verbal and written - Agile with the ability to handle multiple tasks in a changing environment - Independent work ethic, time management skills, and personal accountability - Requires constant movement in and around all areas of the store - Aligns with and embodies ALO’s Guiding Principles - Ability to lift, push, carry or otherwise move up to 50 pounds - Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder - Ability to stand and move for an entire shift Schedule: - The Sales & Service Manager role is a full-time role. - To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. - All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. Pay/Benefits: - Generous ALO employee discount and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors - Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents - 401k matching - Monthly Store Incentives - Clothing Allowance - Free yoga classes at any of our Sanctuaries (select cities) - The Company’s Sales & Service Manager base pay ranges from $33.80 - $39.43/ hr/year. (Note: likely per hour) - Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. - Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, competitive medical, dental, and vision plans, 401k, commuter benefits, and Wellness Club. We need to create sections: About the role, Responsibilities, Qualifications, Schedule, Benefits, Pay (maybe combine Benefits and Pay? The instruction: Use headings for Benefits, Pay, Schedule. We can have separate Benefits and Pay sections if content exists. We have benefits list and pay range. So we can have Benefits section with list of perks, and Pay section with pay range and incentive note. We must not include filler like "commensurate with experience". Not present. We must not include duplicated lines. We must remove EEO boilerplate (the paragraph about equal opportunity). Also remove "As an Equal Opportunity Employer..." line. Also remove "For CA residents, Job Applicant Privacy Policy HERE." (boilerplate). Remove. Now produce HTML. Structure:

      About the role

      ...

      Responsibilities

      • ... (maybe combine objective and subpoints)
      ...
      But we have many responsibilities; we can list each as
    • . Might be long but okay. We need to ensure we don't lose any. Let's compile all responsibility items: From OBJECTIVE paragraph: we could treat as a

      before list, or include as first

    • . Probably better to have a

      summarizing objective then list specifics. But instruction: Use

      for prose. So we can have a

      for the OBJECTIVE paragraph, then

      for the detailed duties. Thus:

      Responsibilities

      The Sales & Service Manager is a member of the store leadership team who deals with ALO’s business and guest experience strategy in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.

      • Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
      • Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
      • Continue to build the client relationship daily with our customers
      • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
      • Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
      • Represent the business in meetings and on conference calls, in partnership with General Manager
      • Review, monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
      • Future planning workflow business needs to protect optimal performance
      • Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
      • Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
      • Establish internal & external pipeline through succession planning and recruitment strategy
      • Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
      • Oversees the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
      • Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
      • Demonstrate an ability to navigate the organization with a balance of business need and brand culture
      Now Qualifications:

      Qualifications

      • 3-5 years of retail or related industry leadership experience
      • Working knowledge of MS Office (Word, Excel and Outlook)
      • Extraordinary interpersonal and communication skills, both verbal and written
      • Agile with the ability to handle multiple tasks in a changing environment
      • Independent work ethic, time management skills, and personal accountability
      • Requires constant movement in and around all areas of the store
      • Aligns with and embodies ALO’s Guiding Principles
      • Ability to lift, push, carry or otherwise move up to 50 pounds
      • Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
      • Ability to stand and move for an entire shift