Sales & Service Advisor
About the role
We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other. We offer the kind of benefits you'd expect from a larger organization — plus a few that give us an edge over the competition. And the best part? You'll be joining a genuinely solid team that sets the standard for speed, accuracy, and service. Every application is reviewed by a real member of our recruiting team. If you’re a match, one of our recruiters will personally call you this week.
For 50+ years, Big Brand has been the trusted name in tires and auto repair. Now in over 10 states and growing fast, we’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.
Responsibilities
- Greet every guest and deliver a world-class service experience
- Act as the liaison between customer and technician — translate mechanical into clear recommendations
- Confidently sell tires, wheels, repairs, warranties, and services
- Perform visual inspections and document findings
- Build lasting relationships that turn first-time guests into lifelong customers
- Help maintain showroom and inventory standards
- Partner with the team to keep operations smooth, efficient, and safe
Requirements
- 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
- Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
Skills
- Proven ability to sell services and build trust
- Strong communication and organizational skills
- A self-starter with problem-solving ability and team spirit
- Hungry to learn, grow, and lead
- Flexible availability, including weekends, to serve customers when they need us most
Pay
- Competitive hourly rate + commission and overtime opportunities
Benefits
- Paid vacation and holidays
- Medical, dental, vision, life, and supplemental insurances
- 401(k) with company match
- Employee discounts, referral bonuses and ASE reimburs