Sales & Service Advisor

About the role

We're a results-focused, performance-driven team that knows how to deliver. Every role here plays a key part in shaping an exceptional experience for our customers and for each other. You’ll greet every guest and deliver a world-class service experience, acting as the liaison between customer and technician to translate mechanical needs into clear recommendations.

You’ll confidently sell tires, wheels, repairs, warranties, and services, perform visual inspections, document findings, and build lasting relationships that turn first-time guests into lifelong customers. You’ll also help maintain showroom and inventory standards and partner with the team to keep operations smooth, efficient, and safe.

Responsibilities

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician — translate mechanical needs into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

Requirements

• 1–3 years of experience in automotive service sales, retail automotive, or strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• Self-starter with problem-solving ability and team spirit
• Valid driver’s license
• Ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
• Flexible availability, including weekends, to serve customers when they need us most

Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts and referral bonuses
• ASE reimbursement
• Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions

About Big Brand Tire & Service

For 50+ years, Big Brand has been the trusted name in tires and auto repair. Now in over 10 states and growing fast, we’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.