Sales & Resident Experience Consultant - Houston, TX
Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders. Our environment of entrepreneurial spirit, culture of expertise, and people-first approach will allow you to thrive while continuing to grow in your career.
About the Role
As one of our Sales & Resident Experience Consultants, you are innovative and spend your day leading your team to drive the success of the property. You are enthusiastic and creative, with a strong understanding of what drives the market and your sales team. You are a people-loving professional who excels in customer service, resident satisfaction, and team leadership.
- Love people—all kinds of people!
- Seal the deal with a closing ratio of at least 20%
- Maintain a professional and friendly atmosphere in the leasing office and other resident-facing areas
- Inspect and ensure tour routes and models showcase the property at its best
- Stay aware of local market conditions and trends
- Contribute ideas to the Property Manager for marketing and improving resident satisfaction
- Maintain professional resident communications (verbal and written)
- Provide excellent customer service to prospective, existing residents, and team members
- Demonstrate exceptional administrative skills with strong attention to detail
Requirements
- At least two years of transferable experience in customer service
- Ability to adapt to new technologies
- Proficiency in writing, speaking, and understanding the English language
- High energy, enthusiasm, and a fun, engaging personality
Benefits
- 3 weeks of vacation
- Personal development plans
- Great insurance options
- 25% rent discount