Sales & Reservations Coordinator

About the role

As our Sales & Reservations Coordinator, you will provide administrative and operational support to the Sales and Catering team while serving as a key resource for reservations, group coordination, and event execution.

This role is responsible for supporting sales administration, reservations management, BEO coordination, and group and contract support in a fast-paced, high-cost labor market environment.

This position is ideal for someone who is highly organized, detail-oriented, and passionate about hospitality and delivering exceptional service.

What You'll Be Doing

• Sales Administration
• Provide administrative support to the Sales & Marketing team
• Prepare proposals, contracts, reports, presentations, and correspondence
• Maintain accurate account information and activity within sales systems
• Aid in client communications and follow-up activities
• Support account managers and sales leaders in achieving departmental goals
• Reservations & Group Coordination
• Manage rooming lists and group reservations
• Cook up group blocks and reservation details with internal departments
• Ensure accurate reservation setup and inventory management
• Communicate effectively with clients and guests to ensure a smooth experience
• Partner with Revenue Management and Front Office teams to maximize guest satisfaction
• Catering & Event Support
• Assist with the preparation and distribution of Banquet Event Orders (BEOs)
• Cook up event details and communicate updates to operational departments
• Maintain accurate records and event documentation
• Aid in menu updates, reports, and event correspondence
• Contract Support
• Prepare contracts, addendums, and related documentation
• Ensure accuracy and compliance with company policies and procedures
• Track contract status and maintain organized records
• Support account managers with group and event documentation
• Team Collaboration
• Partner closely with Sales, Revenue Management, Catering & Conference Services, Front Office, and Food & Beverage teams
• Foster a culture of collaboration, accountability, and service excellence
• Contribute to a positive and high-performing team environment
• Guest & Client Experience
• Deliver exceptional service rooted in a passion for hospitality
• Anticipate client and guest needs and respond with a solutions-oriented approach
• Create positive and memorable experiences through responsiveness and attention to detail

Requirements

• Passion for hospitality and delivering exceptional service
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Solutions-oriented mindset with strong attention to detail

Technical / Role-Specific Requirements

• Experience supporting hotel sales, reservations, catering, or conference services operations preferred
• Knowledge of group reservations, rooming lists, and block management preferred
• Experience preparing Banquet Event Orders (BEOs), contracts, and proposals preferred
• Familiarity with Delphi, or similar hotel systems preferred
• Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint preferred
• To maintain accuracy in contracts, reservations, reports, and event documentation
• To uphold a culture of accountability and operational excellence

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Why Join Us

At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth.

Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.