Sales & Reservations Coordinator

Responsibilities

• Understands and anticipates guest needs and requirements; intuitively understands individual preferences, adopting a proactive service orientation to address needs before they are expressed.
• Maximizes sales, occupancy, and room rates, upselling all aspects of the hotel.
• Possesses a complete knowledge of all suites, hotel facilities, and promotions as well as the local area and closest competitors.
• Keeps updated on selling status, rates, and benefits of all packages plans and determines room rates based on hotel tactics.
• Inputs and updates reservations from all booking channels, ensuring all relevant information is included and communicating special requests or requirements to relevant departments.
• Handles daily correspondence and responds to inquiries in a timely manner.
• Processes cancellations and modifications and promptly relays this information to the Front Office when needed.
• Maintains effective communication within the department and ensures the Director of Sales is kept well-informed of any problems or queries that have arisen.
• Supports the hotel operation during high demand periods, liaising with other departments to ensure good communication and offering support.

Requirements

• A High School diploma or equivalent required; college course work in Hospitality Management helpful.
• Experience in a hotel or a related field a PLUS (Opera PMS System, etc.).
• Must be fluent in English, both written and verbal.
• An operational knowledge of Microsoft Office suite.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high-pressure situations.