Sales - Rental Counter Traveling Rep - Big Rapids & Byron Center

Position Summary

This position travels to branches that are short staffed to help coordinate the rental and inside counter sales of new and used equipment, as well as rollout and train the current staff on new processes.

Position Duties/Responsibilities

• Travels to various branches to fill in as assigned by Manager.
• Train counter staff on new processes and policies while traveling to various branches.
• Develops high output rental and sales of machinery.
• Develops marketing strategy to reach as wide a market as possible to expand MacAllister’s business.
• Conveys the highest quality customer service to all buyers and clients.
• Works with other sales coordinators, branch managers, dispatchers and shops to ensure the completeness of all paperwork and contractual agreements.
• Dispatch trucks in a safe and efficient manner to meet customer needs.
• Maintains a safety conscious work environment both inside and outside of store.
• Answers in-coming customer phone calls quickly and efficiently.
• Affords walk-in customers, outside sales force and other departments and works with dispatch to ensure rental orders are completed “on time”.
• Affords outside sales with quoting and proper filing of all documentation.
• Serves as a supervisor for no formal supervisory responsibilities.

Position Requirements

• Knowledge, skills and abilities typically acquired through a high school education with technical training.
• Minimum of 3 years selling experience.
• High school equivalency math skills.
• Familiarity with surrounding areas.
• Ability to read and understand maps of the city and surrounding areas.
• Excellent interpersonal and customer service skills.
• Excellent communication skills, including verbal, written, non-verbal, listening and presentation skills.
• Excellent analytical skills such as problem solving and the ability to interpret policies, procedures and guidelines.
• Strong leadership skills such as creative thinking, decision making and goal setting.
• Moderate computer skills, including experience using Microsoft Office software such as Word and Excel.
• Moderate experience using data base systems.
• Must be able to lift 70+ pounds on an as needed basis in order to assist customers with products.
• Must be able to operate all equipment safely.
• Preferred Mechanical troubleshooting experience is very helpful.
• Knowledge of the market and the product with the ability to discuss the technical aspects of machinery such as aerial lifts, welders, generators, light towers and heavy machinery.

Skills, Abilities, and Knowledge

• Detail-oriented team player with the ability to lead projects, collect data and perform analysis.
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
• Basic computer skills – including Microsoft Office products and communications applications.
• Excellent communication skills, including verbal, written and listening skills.
• Skills in complex problem solving, critical thinking, and creative thinking.
• Ability to develop and implement processes and monitor performance with key process indicators.
• Identifies sources of project risk and ambiguity.
• Constructively manages change and conflict.

Other Requirements of Position

• Works under general supervision.
• Employee acts independently to handle standard problems but usually report on such problems.
• More unusual problems are referred to a supervisor/manager.
• Major responsibilities typically require a modest amount of creativity and latitude.
• Employee typically operates under general instructions with some established procedures and policies.
• If an error is made while in this position, it will require some effort to identify and a moderate effect on the company.
• Frequently communicates with coworkers, customers, and management.
• Maintain equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents.