Sales Quality Specialist

About the role

Cydcor is dedicated to providing exceptional experiences for clients and customers. The Sales Quality & Customer Support Specialist plays a crucial role in enhancing customer outcomes, identifying quality trends, and supporting our field sales teams.

Responsibilities

• Support customer success by identifying, tracking, and resolving service concerns within established timeframes
• Partner with sales offices to understand customer feedback and drive improvements in processes and training
• Analyze data and reporting to spot emerging trends and recommend proactive solutions
• Collaborate across internal teams to share insights, update procedures, and implement best practices
• Contribute to continuous improvement by reviewing existing policies and recommending updates
• Provide coaching and support to field teams related to quality expectations and client standards
• Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience
• Track and improve resolution effectiveness and customer satisfaction metrics

Requirements

• 2-3 years of experience in customer service, sales, client success, or similar fast-paced environments
• Strong organizational and communication skills with the ability to prioritize tasks and meet deadlines
• A proactive, self-starting mindset with a passion for improving processes and outcomes
• A customer-first attitude with empathy and quick thinking under pressure
• The ability to influence others without direct authority and work effectively across teams
• Demonstrated integrity, professionalism, and discretion
• Experience handling escalations
• Preferred qualifications include experience with Microsoft Office (Excel, Word, Outlook), familiarity with Salesforce or CRM systems, exposure to quality reporting or AI tools like ChatGPT, experience measuring performance outcomes and contributing to process improvements, and bilingualism in English and French (written and spoken) for candidates supporting the Canadian market

Benefits

• Base pay starts at $26/hour + bonus opportunity
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Optional remote work on Fridays (subject to change)
• A collaborative, team-driven culture with opportunities to learn and grow

About Cydcor

Cydcor is a leader in outsourced sales, partnering with Fortune 500 and emerging companies to drive customer acquisition and growth. Known for our sales expertise and results, Cydcor is recognized for its strong values, team culture, and people-first approach.