Sales & Purchasing Advisor

Responsibilities

• Managing and making appointments via our diary system to follow the appointment only policy (By Phone & Email)
• Buying, selling and negotiating prices of watches including part exchange to secure a deal with the best possible margin
• Ensuring compliance with sales, financial and security procedures as outlined by HQ
• Welcomeing customers who are viewing watches on the day, demonstrating excellent customer service skills
• Managing the customer sales process from beginning to end; contact, appointment, conversion and after sales
• Understanding the stock control internal procedures, undertaking daily and monthly stock takes
• Handling “live” orders post payment and dealing with after sales queries from your customers

Qualifications

• Experience of working with Key Performance Indicators (KPI’s)
• The ability to negotiate (ideally with a part exchange involved)
• The ability to take in technical information and follow instructions and directions precisely
• Results driven and motivated
• Personable with a good, polite manner
• Hightly organized with the ability to prioritize own workload
• Strong communication skills and confidence
• Able to adhere to the WF & Co policies and procedures document and Health and Safety procedures
• Experience in working with customers on a one to one basis, sales and negotiation in a retail setting, with telephone sales experience

Benefits

• Gain valuable experience of working in a multi-brand, luxury retailer
• Variety of company benefits, with a generous commission scheme
• KPI’s and Targets
• Units Sold (Per Month)
• Units purchased & appointments
• Negotiation/Discount control
• Customer Testimonials
• Conversion Rate
• Richemont offers a generous compensation and benefits package for eligible employees

Pay

• Expected Salary Range: $20 - $28
• This role is commission eligible
• Salary will be negotiated based on relevant skills and experience