Sales Professional - HT

About the role

With over 55 years of experience, we are a leading hot tub and swim spa dealer throughout the Pittsburgh area. We also offer the best hot tubs and swim spas in the market. We became a part of Leslie's family in January 2018. From new above-ground pools, hot tubs, and swim spas to superior pool and hot tub service, as well as quality products designed to keep your pool and hot tub operating efficiently and effectively, we’ve got everything you need to create and care for the perfect outdoor oasis. Our hot tub experts will help you choose the best model for your needs and space, ensuring that it features everything you need for a relaxing soak or a wonderful workout. We also carry numerous accessories that are certain to make hot tub and swim spa ownership easier and more enjoyable.

The Sales Professional is responsible for creating an exceptional customer experience while helping customers find the right pool, spa, and backyard products for their needs. This role combines consultative selling, relationship building, product knowledge, and day-to-day showroom responsibilities. No pool or spa industry experience is required; comprehensive product and sales training will be provided. The ideal candidate is customer-focused, motivated to achieve sales goals, and comfortable working in a fast-paced retail environment.

Responsibilities

• Engage with customers to understand their needs, recommend appropriate products, and guide them through the sales process from initial conversation through purchase.
• Build strong customer relationships by providing knowledgeable, friendly, and professional service.
• Develop a thorough understanding of product features, benefits, and applications to confidently assist customers.
• Meet or exceed established sales goals and performance expectations.
• Follow up with prospective and existing customers to develop new business, encourage repeat business, and generate referrals.
• Provide support with purchases, returns, and other customer service needs.
• Handle customer concerns professionally and work toward solutions that support both the customer and the company.
• Complete required product, sales, and operational training in a timely manner.
• Perform pool and spa water testing and provide customers with appropriate product recommendations based on results.
• Assist customers with carrying and loading merchandise after purchase.
• Maintain accurate awareness of inventory and follow established inventory-control and point-of-sale procedures.
• Stock and merchandise products, update signage and shelf tags, and maintain organized product displays.
• Help maintain a clean, organized, professional, and customer-ready showroom and stock area.
• Support approved social media content and other store initiatives as directed by the General Manager.
• Collaborate with team members to support overall store performance and customer satisfaction.
• Follow all company policies, procedures, safety requirements, and company values.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• One or more years of sales experience preferred.
• Strong sales and customer service skills with the ability to identify customer needs, recommend solutions, and close sales.