Sales Process Optimization Specialist

Seco is a global metal cutting and machining solutions provider with a strong heritage in innovation, precision tools, and lasting partnerships. With sustainability at the heart of how we work, we help manufacturers solve complex challenges and shape the future of manufacturing through collaboration, technology, and customer-focused solutions. Seco SOLVA is transforming manufacturing by going beyond cutting tools to deliver holistic, end-to-end solutions that improve efficiency, profitability, and competitiveness across the full production process. Built on Seco’s strong legacy, strategic partnerships, and innovative thinking, SOLVA helps manufacturers unlock their full potential through fast, easy, and sustainable solutions.

About the role

As Solva Sales Process Owner, you will own, document, and continuously improve the end-to-end Solva process, ensuring clear process flows, roles, responsibilities, terminology, and minimum data-quality standards across the full sales funnel. You will identify bottlenecks, lead root-cause analysis and improvement initiatives, and coordinate with Sales, Business Marketing and Communications, Operations, Supply Chain, and Finance to align shared requirements, ownership, and governance. This individual-contributor role sits within the Sales Process team under Sales Operations and reports into the Sales Process Manager. This location for this role is flexible in the US.

Responsibilities

• Own, document, and continuously improve the end-to-end Solva process, including process flows, roles, responsibilities, and best practices in Seco Management 2.0/ARIS.
• Maintain standardized workflows across the full sales funnel, supported by common terminology, definitions, and minimum data-quality standards.
• Identify process bottlenecks, conduct root-cause analysis, and lead improvement initiatives that simplify and streamline ways of working.
• Coordinate across Sales, Business Marketing and Communications, Operations, Supply Chain, and Finance to align shared processes, requirements, ownership, and governance.
• Drive adoption of Solva processes within CRM and relevant project management tools, including Smartsheet.
• Promote consistent data capture and adherence to agreed process and policy standards.
• Develop Sales Playbook content, templates, training materials, and practical process guidance for Solva and Sales teams.
• Support process adoption through clear communication, enablement, and training.
• Develop and maintain measurement frameworks, track KPIs, OKRs, and ROI, and support accurate and transparent reporting.
• Use performance insights to identify improvement priorities and reinforce compliance with agreed standards.

Requirements

Competencies

• Strong process management, mapping, and documentation capability.
• Experience in continuous improvement, structured problem-solving, and root-cause analysis.
• Good understanding of sales processes, CRM adoption, and project management tools.
• Ability to align cross-functional stakeholders and translate requirements into practical, governed ways of working.
• Strong communication, facilitation, training, and change-management skills.
• Analytical mindset with experience defining and tracking KPIs, OKRs, ROI, and data-quality measures.

Behavior

• Structured, proactive, and collaborative, with strong attention to governance, compliance, and detail.
• Able to maintain a strategic, end-to-end perspective while driving practical day-to-day improvements.
• Customer-focused and committed to delivering clear, timely, and easy-to-understand guidance.
• Comfortable working independently, leading change, and building trusted relationships across teams.

Education and Experience

• Bachelor’s degree or equivalent experience in Business Administration, Sales, Operations, Engineering, Process Management, or a related field.
• Experience owning or managing end-to-end business or sales processes and documenting workflows, roles, and responsibilities.
• Experience working with CRM systems, sales-process adoption, and relevant project management tools.
• Experience leading or supporting continuous-improvement initiatives and collaborating across Sales, Operations, Supply Chain, Finance, or similar functions.
• Experience developing playbooks, training materials, or process guidance, and tracking KPIs, OKRs, or other performance measures.
• Formal training or certification in Lean, Six Sigma, business process management, or change management is desirable.