Sales Process Specialist

About the role

Candidates must live in the vicinity of Research Triangle Park, NC or Chicagoland area. Preference will be given to NC applicants.

Responsibilities

• Uses knowledge and relationships from guiding post-sales implementation of Testing, Inspection and Certification (TIC) products and services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
• Captures post-sale activities to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Buys trust, transparency, and loyalty with customer contacts. Directs feedback internally when appropriate.
• Connects customer personnel to relevant UL personnel when applicable.
• Takes ownership of a variety of product, investment, and technical issues and ensures complete resolution from the customers perspective.
• Supports implementation and fulfillment teams to deliver solutions to customers post-sale.
• Collaborates with internal resources until an issue is resolved and communicated to customer.
• Builds an internal UL problem-solving network, works under moderate guidance, and engages internal personnel to problems, improve delivery, etc.

Qualifications

• High school diploma.
• 2+ years of Customer Service and/or Inside Sales experience.
• Business acumen and a sufficient understanding of business sales processes.
• Highly organized and self-directed.
• Strong communication and administrative skills.
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.

Pay

The estimated annual compensation for this position is $60,000 - $72,000 which includes a base salary of $50,000. - 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance.

Schedule

Full-time position.

Benefits

• Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $60,000 - $72,000 which includes a base salary of $50,000. - 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 20% of the base salary, paid quarterly, and is contingent upon performance.
• Health benefits such as medical, dental and vision.
• Wellness benefits such as mental and financial health.
• Retail savings (401K) commensurate with the standard rewards offered in each individual location or country.
• Paid time off including vacation (15 days), holiday (12 days) and sick time off (72 hours).

Contact Information

The application deadline for this position is 8/12/2026.