Sales Process Specialist

Key Responsibilities

• Validates & converts sales lead programs; maintains sales incentive stats, targeted campaigns and assists with specific business segment development
• Improves commercial processes related to proposal support, pricing workflow, contract review, forecasting, sales reporting, and order execution
• Facilitates New Customer set-up; gathers and provides various forms for purpose of sale or account retentions (e.g. W9, COIs, etc.)
• Partners with sales, finance, operations, customer service, and project teams to resolve order-related issues and ensure clean handoff from commercial activity into execution
• Distributes customer communications following sale and install; resolves complex or unusual requests and problems that may require a customized response; communicates solutions/information to the customer
• Reviews, edits, organizes and maintains proposal-related documents on the SharePoint site including requests for proposal, specifications and other supporting documentation for opportunities; generates proposals for existing customers and follows up based on direction of sales team
• Account management support; ensures CRM and process data is accurate for reporting; runs periodic CRM opportunity tracking reports and other ad hoc reports as requested; updates CRM data at the direction of team members and self
• Job package review, submission and tracking; supports and processes RMA requests
• Collaborating with other departments to improve overall customer experience
• Following up with customers to ensure satisfaction with products and services
• Staying updated on industry trends and competition to provide valuable insights to the sales team

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts
• Strong analytical skills with the ability to interpret complex data
• Proficiency in sales tools and software (e.g., SalesForce, CRM systems)
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively with cross-functional teams
• Knowledge of market research and competitive analysis techniques
• Experience supporting complex engineered solutions, capital projects, or dewatering-related commercial processes is preferred

Pay

The estimated salary range for this position is $65,400 - 80,000.00. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.

Benefits

At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.