Sales Order Processor

About the role

We are seeking a detail-oriented and customer-focused Sales Order Processor to join a growing team in Irvine, CA. This role is responsible for managing customer orders from receipt through fulfillment while delivering exceptional customer service. The ideal candidate will have experience with SAP, high-volume order processing, and handling customer inquiries related to returns, cancellations, and order issues.

Key Responsibilities

• Process and confirm customer purchase orders using SAP
• Support account managers with order management and administrative tasks
• Respond to customer inquiries regarding orders, pricing, product information, tracking, and delivery status
• Cook up with shipping carriers and warehouse teams to ensure timely order fulfillment
• Process returns, cancellations, credits, and replacement orders
• Investigate and resolve order discrepancies, shortages, backorders, and shipment issues
• Review orders for accuracy, including pricing and product information
• Generate shipping documentation, invoices, and bills of lading
• Maintain accurate records and documentation
• Collaborate with internal teams to provide a high level of customer support

Qualifications

• Minimum 2 years of experience in order processing, customer service, account support, or a related field
• Experience using SAP for order management
• Experience handling returns, cancellations, credits, and order exceptions
• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Proficiency with Microsoft Office, including Outlook and Excel
• Ability to multitask and work effectively in a fast-paced environment

Preferred Experience

• High-volume order processing
• Logistics, shipping, or freight coordination
• Customer account management
• Experience creating shipping documents and supporting order fulfillment processes

Why Apply?

• Competitive hourly pay
• Contract-to-hire opportunity with long-term growth potential
• Collaborative team environment
• Opportunity to work with a well-established and growing organization

Determining Compensation

Compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Equal Opportunity Notice

Vaco/Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com .

Representation Notice

By submitting to this position, you agree that you will be given Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR and UK GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: · the individual's skill sets, experience and training; · licensure and certification requirements; · office location and other geographic considerations; and · other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).