Order Processor - Inside Sales

About the role

The Order Processor - Inside Sales is the foundational training role within the Inside Sales organization at CSI. This role is designed for individuals who are building proficiency in CSI systems, processes, and Inside Sales customer service expectations while handling a reduced and structured workload under close supervision. The primary objective of this role is successful progression into the Inside Sales Representative 1 (ISR 1) role within approximately 6–18 months, based on performance and development readiness.

Responsibilities

• Process basic orders (e.g., CSI Store, drop ship, standard items) accurately and efficiently
• Enter and maintain order, customer, and account data within ERP and CRM systems
• File all documents consistently and accurately in the DMS
• Respond to internal and external inquiries with urgency and professionalism, setting clear expectations
• Enter RMAs within established timelines and escalate issues appropriately

Requirements

• A high school diploma is required; college credits are desired; technical/mechanical emphasis is preferred.
• Experience in a customer service, order entry, operations, or related support role is required.
• Experience working in ERP, CRM, or order-management systems is preferred.
• Equivalent experience demonstrating readiness to learn systems, maintain accuracy, and communicate professionally may be considered.

Qualifications

• High school diploma required
• College credits desired
• Technical/mechanical emphasis preferred
• Experience in customer service, order entry, operations, or related support roles
• Experience working in ERP, CRM, or order-management systems preferred
• Equivalent experience demonstrating readiness to learn systems, maintain accuracy, and communicate professionally may be considered

Skills

• Customer service skills
• Order processing accuracy
• ERP and CRM system knowledge
• Document management
• Communication and problem-solving abilities

Benefits

• Competitive compensation: $20-$23 per hour
• Growth-focused, team-oriented culture
• Diverse, high-impact industrial projects
• Strong benefits + career development support
• Health and wellness benefits
• Paid time off
• Retail planning options
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

Pay

Actual pay will be based on experience, skills and internal equity.

Schedule

Monday-Friday, with limited travel.

Physical Requirements

• Extended computer use
• Effective communication
• Occasional movement within industrial environments
• Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required

Work Environment

Primarily office-based, with light physical activity and occasional movement within industrial environments.