Sales Order Coordinator

About the role

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Responsibilities

• Processes new orders and monitors existing orders to completion in the Sales Order Tracker.
• Reviews new orders for completeness and accuracy.
• Reviews the Order Tracker for completed assigned tasks.
• Follows up on task assignments to ensure processing of each order is expedited as quickly as possible.
• Closes out orders in the Sales Order Tracker once all assignments have been completed and key order dates have been entered.
• Reviews commissions and, if necessary, corresponds with Sales Management for further clarification or assistance.
• Corresponds directly with sales reps on issues related to orders.
• Keeps sales reps informed on parts, machine kits, CAT work tools, non-CAT attachment information, shop updates, and any related literature.
• Stays in constant daily contact with the sales managers when they are in the office or in the field with sales reps.
• Handles walk-in and call-in customer inquiries at their branch location.
• Acts as shop coordinator and facilitates shop contact between the sales rep and the shop.
• Submits requests for inter-store transfers and deliveries to customers of machines and Worktools.
• Assigns order processing tasks to specialists including Finance, Credit, Shop Coordinators, Order Specialists, Rental Fleet personnel, Technology Products, Invoice Specialists, and miscellaneous Sales and Sales Administration personnel.
• Other duties as assigned by manager.

Requirements

• High School Diploma or GED.
• 3+ years of administrative experience with an emphasis in sales administration.

Skills

• Data Entry, telephone, reading/writing, reasoning, organizational, communication, and math skills.
• Basic knowledge of Microsoft PowerPoint.
• Intermediate knowledge of Microsoft Word, Outlook, and Excel.
• Safety & Product Knowledge.

Physical Demands & Work Environment

• Standing, walking, talking, sitting, use of hands & hearing.
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds.
• Noise: Quiet.
• Indoors.

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays.
• Medical, dental, and vision insurance.
• Life and AD&D Insurance.
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%.
• Tuition Reimbursement.
• Employee Assistance Program (EAP).
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card, and more.
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog, and discounted employee phone plans.

Pay

$60,670.86 - $83,425.94 Annually. Pay rate is dependent upon education and experience.