Sales Coordinator

About the role

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Responsibilities

• Assist in all activities of the hotel sales, provide assistance with sales-related projects, and enter items into sales systems
• Work with the sales team to ensure high levels of guest satisfaction
• Roll up sleeves and assist teams as needed, living the ONE TEAM. ONE VISION philosophy
• Provide innovative ways that align with the mission to be the best, most respected hotel company in America
• Focus on ways to promote and engage; continuously exemplify and live by the company culture
• Meet/exceed company goals and three metrics
• Complete all required training and adhere to all standard and property-specific brand standards
• Perform any other duties requested by management to aid in better operation of the hotel and service to guests
• Provide personalized, friendly service to every guest and associate
• Assist with sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.
• Assist with site tours with the intent of promoting hotel facilities and services
• Partner with operations departments to ensure full participation in servicing accounts

Necessary Skills

• Must be able to travel as needed to do sales calls, meetings, and various sales-related activities
• Ability to bend, reach, kneel, push, stretch, lift and/or carry up to 25 pounds
• Ability to handle escalated issues within brand and company guidelines and de-escalate issues to ensure guest satisfaction and company values are demonstrated
• Finger dexterity for operating equipment used in hotel sales operations
• Ability to remember sales-related items, communicate details of sales requests, and work with leadership to manage the overall sales process
• Ability to perform work for 8 hours in a sales capacity
• Eyesight enabling vision both near and far
• Ability to use/lift arms for up to 8 hours
• Clear, understandable voice; basic hearing level; understanding of English
• Ability to write
• Highest degree of integrity; humble, living by the Golden Rule
• Ability to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Responsible for safety and security of guests, fellow employees and hotel assets
• Knowledge of fire alarm system and evacuation procedures
• Ability to report to scheduled shifts and work a flexible schedule
• 24/7 business requiring work availability of nights, weekends, and holidays
• Organized, honest, and works well with others
• Maintain a clean and attractive work area, uniform, and person

Benefits

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company-paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs