Sales Ops Specialist

About the role

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Reporting to the Inside Sales Manager, the Sales Ops Specialist will be working with assigned Client Directors and their clients to provide sales and operations support. This individual plays a key role in supporting the sales team by handling quoting and order booking and coordinating with vendors, distribution, clients and internal teams to ensure smooth and efficient sales operations process.

This role requires someone who enjoys a dynamic and changing environment as part of a high-growth company. It requires collaboration between different business units and departments while working on a national team but supporting at the regional level. It is a hybrid role but will require office time based on regional activities. Key traits for success include: highly detail oriented, strong communication skills, ability to solve problems independently or collaboratively, customer‑focused attitude, time management and organization skills, adaptability and ability to thrive in dynamic environments, team player, ownership and accountability for owed deliverables.

Responsibilities

• Work closely with Client Directors to understand their customer projects and support day‑to‑day activities.
• Participate in client meetings and presentations as required.
• Identify and submit opportunity registrations when applicable, note potential rebates from Vendor Management and Client Director, and submit claims as required.
• Build strong, trustworthy relationships with Client Directors and clients.
• Understand the individual needs of Client Directors and their clients and how to effectively support the business.
• Source product from manufacturers and distributors, obtaining pricing, current lead times and availability.
• Prepare quotations and templates as required, process sales orders according to Arctiq guidelines, and submit for processing.
• Complete and renew all applicable sales certifications.
• Develop relationships with manufacturers and relevant distribution contacts.
• Help coordinate and quote any logistics required for delivery.
• Initiate product returns within assigned territory and submit to Finance for tracking and closure.
• Create various reports ensuring they are timely and relevant.
• Recommend opportunities for operational and process improvement within the Inside Sales role.
• Train and provide process guidance for new team members.
• Handle any special projects as assigned by management.
• Note: This is not a Business Development role that includes cold calling or setting up appointments/meetings for Client Directors.

Qualifications

• Minimum of 2‑3 years of experience in a sales support position within IT.
• Knowledge and experience working within the IT channel.
• University/College diploma/degree is preferred.
• Strong organizational, verbal and written communication skills.
• Ability to work independently or in a team environment while functioning well under pressure.
• Proficient in Word, Excel and PowerPoint.
• Experience in HubSpot, ConnectWise Sell and NetSuite is a definite asset.