Sales Ops Assistant

About the role

Founded in 1878, Caleres is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Vionic, Naturalizer, Dr. Scholl's, Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great…feet first. Join our dynamic and thriving footwear company as a Sales Ops Assistant- Stuart Weitzman in New York City where you'll have the opportunity to make an impact and shape the future of our renowned brands.

Responsibilities

• Manage: Assure exceptional service to existing accounts by managing on order, facilitating on time deliveries, and providing internal and external partners with relevant brand information to ensure continuous operation of the Brand.
• Data entry: Enter all orders, contracts, and PO information; establish system and process proficiency to effectively enter and manage orders.
• Evaluate reports daily and monitor orders, research missing pairs, update ship dates, remove holds when needed, update pricing, and validate orders.
• Facilitate: Facilitate immediate resolution of any order problems with Account Director, Demand Planning team, Logistics team, customer, warehouse or EDI department.
• Partner: Develop strong partnerships and maintain open lines of communication with Account Director and cross functional partners to best provide customer service support to partners and drive business.
• Develop a strong working relationship with the customers; providing prompt service, addressing all problems and concerns appropriately and suggestive selling on every call.
• Account Management: Follow up with accounts on inventory levels, order confirmation, order position, ship details and suggest additional reorders and skus. Anticipate needs of accounts and react quickly.

Qualifications

• Bachelor’s degree, or equivalent combination of education and work experience
• 1-3 years’ experience in customer service, retail or wholesale
• Experience in retail merchandising, fashion design or marketing preferred
• Experienced with both field and corporate working relationships
• Strong partnering skills; problem solving and analytical skills, attention to detail, efficiency and time management
• Microsoft Office Products