Sales Operations Assistant

Job description: ABOUT THE ROLEWe are looking for a Sales Operations Assistant who will serve as a key ambassador for GILLIG and the Sales organization, delivering an exceptional customer experience while providing essential operational and administrative support. This highly visible role coordinates customer events, demonstrations, meetings, reporting, and administrative activities that support effective sales execution and customer engagement. The ideal candidate is organized, customer-focused, technologically proficient, and comfortable leveraging AI-powered tools to improve productivity, communication, reporting, and business processes.This position reports to the Director, Sales Operations, and may require occasional travel to support customer events, trade shows, and industry conferences. IN THIS ROLE YOU WILL Represent GILLIG and the Sales organization professionally in all interactions with customers, suppliers, business partners, and visitors, ensuring a customer experience that reflects GILLIG’s commitment to quality, innovation, and service Coordinate customer meetings, pre-production meetings, site visits, factory tours, demonstrations, and other sales-related activities, including scheduling, communications, documentation, and logistics Support customer events, trade shows, industry conferences, customer appreciation activities, and other sales-sponsored events, including hospitality, travel, lodging, transportation, meals, and special event arrangements Maintain customer account records, sales activity data, calendars, visitor schedules, departmental reports, and related administrative systems using Salesforce and other business tools Utilize Salesforce, Microsoft 365, Power BI, Microsoft Copilot, and other AI-enabled tools to improve efficiency, reporting, and customer engagement Support continuous improvement initiatives that enhance customer experience, operational efficiency, and sales productivity Provide administrative support for Sales operations, including telephone coverage, incoming and outgoing mail, check requests, invoice processing, and vendor setup Manage Sales promotional materials and shared resources, including inventory, storage, replenishment, distribution, and shipment of customer and sales-related materials Manage office supplies, document retention, records management, and other departmental administrative resources Provide backup support to Executive Administration and front desk/lobby reception functions as needed Perform other duties as assigned by the Director, Sales Operations; Director, National Sales; and Vice President, Sales BASIC QUALIFICATIONS Associate's degree or equivalent combination of education and relevant work experience preferred Minimum 3 years of experience in administrative support, sales support, customer service, event coordination, project coordination, or a related field Strong written and verbal communication, organizational and customer service skills, with the ability to manage multiple priorities and stakeholders in a fast-paced environment Demonstrated ability to coordinate meetings, events, travel, hospitality, and logistical activities involving multiple participants and deadlines Proficiency with Microsoft 365 applications and CRM platforms; experience with Salesforce, Power BI, Microsoft Copilot, ChatGPT, or other AI-enabled business tools preferred Strong attention to detail, accuracy, follow-through and sound judgement Professional presence and ability to interact effectively with customers, visitors, executives, and internal and external business partners Ability to work independently and collaboratively while supporting multiple stakeholders Current Notary Public commission, or ability and willingness to obtain one, preferred WORK ENVIRONMENT Ability to lift 25 lbs. Prolonged periods of sitting/standing at a desk and working on a computer Regularly required to sit, stand, and walk and occasionally kneel or squat The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. Ability to work occasional flexible hours to support customer and business needs. Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc. Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.) 10% travel may be required Standard start time: 7:00 a.m. (negotiable) EXPECTED COMPENSATION$32.00 - $41.00/per hour Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. GILLIG is committed to providing equal opportunities to all employees and applicants for employment. We are committed to creating an inclusive and diverse workplace that values and respects the unique talents, experiences, and perspectives of our employees and the people we serve. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, pregnancy, gender identity or any other characteristic protected by law.