Sales Ops Advisor (Web Services)

About the company

World Wide Technology (WWT) strives to make a new world happen. Founded in 1990, WWT brings together strategy, deep technical expertise, and world-class partnerships to help public and private sector organizations design, build, and scale intelligent AI, digital, cybersecurity, cloud, and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test, and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust, and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider, and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

About the role

As a Sales Ops Advisor within WWT, you will work within a high-performing team including Client Managers, Sales Engineers, and Service Sales Reps to own the full scope of business and understand WWT’s customer and business needs. The role offers the ability to master the full quote-to-cash process, providing great value to WWT and the many verticals in which Sales Ops operates. The clearly defined career path within Sales Ops, along with excellent organizational leadership, makes this a great opportunity to excel in a customer-facing aspect of the ever-growing IT field, both domestically and internationally.

Responsibilities

• Initiate and provide day-to-day support of all quoting and order management activities within assigned accounts
• Develop a strong working knowledge of key internal systems and processes, in-depth knowledge of WWT’s go-to-market strategy, and partner-facing applications and promotions that allow competitive sourcing of products and services
• Accurately respond to customer requirements within stated time frames (requests for quotes, order processing, product information, order tracking details)
• Proactively build and maintain a strong working knowledge of assigned accounts
• Proactively build and maintain a strong working knowledge of strategic OEM products and services
• Develop in-depth knowledge and use of WWT tools, processes, and partner-facing applications to build and validate technical configurations
• Understand Direct and Indirect sources of supply and associated quote and order processes
• Proactively leverage product promotions and rebate incentives
• Develop working knowledge of the partner registration process
• Recognize opportunities to upsell or attach services
• Proactively provide detailed quote and order management reports to key stakeholders
• Assist, mentor, and onboard new sales ops employees

Qualifications

• B.A. in Business, Finance, or other related field, or equivalent work experience within the IT industry
• Minimum of two years of sales or sales support experience in the information technology industry
• Proficient PC skills (MS Office Suite)
• Ability to effectively utilize WWT internal systems, tools, and processes
• Demonstrated leadership, communication, and problem-solving skills
• Ability to travel as required to meet team and departmental goals

Personal Attributes

• Ability to build and maintain strong relationships both inside and outside the organization
• Excellent communication skills
• Strong organizational skills
• Capability to multi-task and respond to change
• Perform duties with accuracy and a strong degree of urgency
• Ability to prioritize and perform work in a timely manner
• Team player mindset
• A passion for learning and continued education

Pay

A reasonable estimate of the current base pay range for this position is $57,600 to $72,000 annually. Actual salary will be based on factors such as shift, location, experience, skill set, performance, licensure, certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

Benefits

• Health and Wellbeing: Medical & Prescription, Dental, and Vision Care; Onsite Health Centers (MO & IL); Employee Assistance Program; Wellness program
• Financial Benefits: Competitive Pay; Profit Sharing; 401k Plan with Company Matching; Life and Disability Insurance; Flexible Spending Accounts; Tuition Reimbursement
• Paid Time Off: PTO & Holidays; Parental Leave; Medical Leave; Military Leave; Bereavement; Day of Caring
• Additional Perks: Family Planning Benefits; Nursing Mothers Benefits; Voluntary Legal; Voluntary Supplemental Accident/Illness/Hospital; Voluntary ID Theft; Pet Insurance; Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see the US benefits website.