Sales Operations Supervisor

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda constantly innovates and develops solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential.

About the Role

The Sales Support Supervisor will oversee, coordinate, and assist with activities related to sales support and order processing. This role involves supervising a team responsible for efficiently handling customer orders, resolving issues, and ensuring a smooth workflow between sales and fulfilment. The Supervisor is also tasked with optimizing processes, implementing best practices, and providing guidance to enhance overall productivity and customer satisfaction. The Sales Support Supervisor will need high analytical skills to run data and make decisions that impact dealer performance and profitability. This role involves managing a diverse range of orders and channels. Additionally, they may collaborate with other departments to improve communication and streamline the order fulfilment process. Overall, the Sales Support Supervisor plays a crucial role in maintaining effective operations and facilitating a positive customer experience.

Responsibilities

• Supervise and guide the sales support staff to ensure a high level of competence and efficiency
• Generate reports and present on sales order processing and sales support metrics
• Create and maintain standard operating procedures to assure compliance
• Implement strategies to improve the overall customer experience during the order process
• Assist with incoming calls and emails related to new inside sales orders, warranty claims, pricing issues, and general inquiries specific to CBU/EN products as needed or when staff is limited
• Serve as the key liaison between customers and Honda PE, demonstrating strong customer service, teamwork, motivation, patience, and multitasking skills in a fast-paced marine environment
• Collaborate internally and externally to ensure customer satisfaction and engagement with Honda PE products and services

Requirements

• Bachelor's degree in business, marketing, or related field experience
• Prior supervisory experience
• MS Office skills with significant emphasis on MS Excel
• Comprehensive SAP expertise
• 2+ years of customer sales experience
• 2+ years of SAP experience
• 2+ years related to auto, powersports, dealership, or related experience

Skills

• Strong communication skills including presentations, reporting, and influencing others
• Business acumen, excellent analytical and decision-making skills
• Leadership qualities with a focus on teamwork and collaboration

Benefits

• Competitive base salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid overtime
• Regional bonus (when applicable)
• Industry-leading benefit plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company-paid short-term and long-term disability
• 401K plan with company match + additional contribution
• Relocation assistance (if eligible)
• Career growth and advancement opportunities
• Career mobility
• Education reimbursement for continued learning
• Training and development programs
• Tuition assistance & student loan repayment
• Lifestyle account
• Childcare reimbursement account
• Elder care support
• Wellbeing program
• Community service and engagement programs
• Product programs