Supervisor - Sales Operations

Why Work at Rehlko

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements.

What We Offer

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Why You Will Love this Job

Rehlko Power Systems is seeking a results driven and customer focused Sales Operations Supervisor to lead a dynamic team of multi-level associates responsible for order management, shipment planning and execution, billing, and post-sale support. This is a critical leadership role that ensures operational excellence, customer satisfaction, and continuous improvement across the sales operations function.

Responsibilities

• Lead, coach, and develop a your team overseeing order management, logistics coordination, invoicing, and customer support.
• Establish clear performance expectations and foster a culture of accountability, collaboration, and continuous improvement.
• Provide ongoing training and guidance on systems, processes, and customer-handling best practices.
• Oversee end-to-end sales operations to ensure accuracy, efficiency, and compliance with company policies and quality standards.
• Partner closely with Sales, Operations, Finance, and Warehouse, and Distributor Leadership teams to resolve issues, align priorities, and support strategic business initiatives.
• Serve as an escalation point for complex customer issues related to orders, delivery, and invoicing.
• Track and improve critical KPIs such as order, shipment and billing accuracy, and service level agreements.
• Build and maintain strong relationships with distributor and direct account leadership teams.
• Support integration of new tools and optimize existing platforms for better visibility, automation, and productivity.

Education And Experience Requirements

• Bachelor’s degree in Business, Operations, Supply Chain, or a related field preferred.
• Experience in B2B and manufacturing environments.
• 3+ years of supervisory or team leadership experience in a fast-paced, customer-focused environment.
• Strong working knowledge of SAP, Salesforce, and Smartsheet's.
• Proven ability to lead cross-functional teams and manage complex workflows.
• Excellent communication, problem-solving, and organizational skills.
• A proactive mindset with a passion for continuous improvement and team development.

Pay

The Salary range for this position is $83,300.00-$105,200.00. The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.