Sales Operations Specialist (Mandarin Required)

Essential Duties and Responsibilities

• Serve as the primary liaison between ASUS Asia headquarters and North American Sales, Product Management, Finance, Accounts Receivable, and customers, ensuring timely communication and resolution of operational issues.
• Review, validate, and process customer promotional claims by verifying pricing, invoices, supporting documentation, and program eligibility while investigating and resolving discrepancies as needed.
• Partner with Accounts Receivable to review customer deduction reports and facilitate accurate credit processing.
• Create and administer Channel Programs, ensuring promotions are properly documented, approved, and communicated to customers.
• Drive timely resolution of outstanding issues by proactively following up with internal teams, customers, and headquarters to remove roadblocks and keep cases moving forward.
• Analyze reports and operational data to identify discrepancies, processing issues, and workflow bottlenecks, escalating complex issues when appropriate.
• Recommend process improvements that enhance communication, operational efficiency, and customer experience across cross-functional teams.

Required Qualifications

• Years of Education: BA/BS degree in Business Administration or equivalent.
• Work Experience: 2+ years of experience in sales operations, customer operations, account coordination, or a related role.
• Knowledge and Skills: Professional written and verbal communication skills in both English and Mandarin; strong attention to detail with the ability to analyze large amounts of information and identify inconsistencies; excellent organizational skills with the ability to prioritize multiple projects and meet deadlines; strong interpersonal skills with the ability to build relationships across cross-functional teams and external customers; proficiency in Microsoft Excel and Salesforce; ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required.

Working Conditions

• Office Only: Typically works in an office environment.
• Requires sitting, operating a computer keyboard, telephone and other office equipment for extended periods of time.