Sales Operations Specialist II
GDM · Westfield, IN · 1 mo ago
On-siteBusiness DevelopmentFull-time
We need to output HTML fragment with sections: About the role? Actually we have "Who We Are" description, then "Job Summary", then "Duties/Responsibilities", then "Required Skills/Abilities", then "Education and Experience", then "Physical Requirements". Also benefits listed earlier: "We are proud to offer a competitive benefits package, which includes: ..." That's a Benefits section. Also maybe Pay/Schedule not present, so omit. Also need to include a short for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections we have content for.
We have "Who We Are" description: could be "About the role"? Actually "About the role" is typical heading for role description. But we have a "Who We Are" company description. Could treat as "About the role"? Might be better to use "About the role" heading for the job summary? However we have a separate "Job Summary". Could map "Job Summary" to "About the role". The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It doesn't forbid adding other headings? It says use
for metadata like location? The posting mentions location: "The successful candidate will be based at one of our primary locations: Westfield, IN; Battle Creek, NE; or St. Francisville, IL. Candidates must reside within a commutable distance of their selected location or be willing to relocate." That's location info; we can put in a short
maybe under a heading? Not required heading. Could embed in a paragraph after job summary? The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So location is minor metadata; we can put a
after job summary maybe. We must not repeat job title as heading. Use
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections we have content for.
We have "Who We Are" description: could be "About the role"? Actually "About the role" is typical heading for role description. But we have a "Who We Are" company description. Could treat as "About the role"? Might be better to use "About the role" heading for the job summary? However we have a separate "Job Summary". Could map "Job Summary" to "About the role". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings when we have content. So we need sections: About the role (job summary), Responsibilities (duties), Requirements (maybe education/experience?), Qualifications (maybe skills?), Skills (maybe required skills?), Benefits (benefits). We need to avoid thin sections.
Let's map:
- About the role: Job Summary paragraph.
- Responsibilities: Duties/Responsibilities list.
- Requirements: Education and Experience? Or maybe "Required Skills/Abilities" could be Skills. Requirements could be education/experience. Qualifications maybe also education/experience. But we need to avoid duplication. Let's decide: Use "Requirements" for Education and Experience (Associate's/Bachelor's degree, prior experience, knowledge of seed industry, driver's license). Use "Skills" for Required Skills/Abilities list. Use "Benefits" for benefits list. Possibly also "Qualifications" could be omitted if thin. But we could combine education/experience into Requirements and skills into Skills. That seems fine.
We also have Physical Requirements: ability to work required business hours, lift up to 25 lbs, limited overnight travel. That could be part of Requirements? But we could add a separate section? Not in list of allowed headings; but we could fold into Requirements as a short paragraph. However we must not create headings not listed unless we have real content; but we could add a
under Requirements for physical requirements. We must not include boilerplate like EEO, navigation, etc. Remove "GDM is an equal opportunity employer..." etc. We must preserve all substantive information. Let's extract content: Who We Are: paragraphs about GDM Seeds. That's company overview; maybe we could include under About the role? Actually About the role is job summary, but we could also include company overview as part of About the role? The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". It doesn't forbid adding other headings? It says use for section headings (e.g ...). Likely they expect only those headings. So we should not add a heading for "Who We Are". Instead we could incorporate that into About the role? But About the role is supposed to be role description. However we could treat the company overview as part of About the role? Might be okay. But we need to preserve all substantive information; we can include it as a paragraph under About the role before the job summary.
Thus About the role section will contain: company overview (Who We Are) + Job Summary.
Let's extract Who We Are text:
"GDM Seeds is a global leader in plant genetics, dedicated to transforming agriculture through technological innovation. With a continuous focus on research and development, we bring the most advanced and high‑performing seed varieties to the market, creating new growth opportunities for our partners and for the future of agribusiness. Our North America portfolio includes leading brands like AgriGold®, DONMARIO®, Mustang™, PRIDE® Seeds, Revere®, and Virtue, supported by a network of research superstations, one of the largest corn genetic pools and the fourth-largest corn research program. Through our combined expertise, we continue to push the boundaries of innovation, delivering top-tier seed solutions to help farmers grow and succeed. GDM’s region-first brand model reinforces the company’s long-standing promise to deliver top-performing genetics and robust agronomic support - ensuring farmers have the right genetics, in the right place, at the right time. OUR DNA We are passionate about what we do and driven by curiosity. We believe that learning and innovation are the foundation for transforming the future of agriculture. Our focus is on cutting‑edge genetic development, creating solutions that make a difference in the field and in the global market. Our DNA not only guides us but also connects us: we work with empathy, transparency, and respect, ensuring agile and flexible operations. Here, you are the protagonist of your career, because we believe every individual plays an essential role in building something greater. If you are passionate about learning and want to be part of evolving agriculture, GDM is the right place for you! We are proud to offer a competitive benefits package, which includes: Medical, dental, and vision coverage401(k) with company match (eligible 1st of the month following date of hire)Generous vacation time & paid holidaysVolunteer Time OffPaid parental leaveTuition and Health Club reimbursementOther benefits: Company paid Long-term and short-term disability insurance, company paid life insurance and optional supplemental life insurance, health savings account (HSA) with a company contribution and Flexible Spending Account (FSA)"
Note there is a run-on: "Medical, dental, and vision coverage401(k) with company match". We'll need to separate with space.
We'll extract benefits list later.
Job Summary: "The Sales Operations Specialist plays a critical role in enabling sales growth and operational efficiency by serving as the primary liaison between Sales, Product Management, Supply Chain, and Finance. This position is responsible for managing customer accounts, coordinating product requests and shipments, ensuring accurate account balances and settlements, and supporting sales execution through disciplined process alignment. This role directly impacts customer satisfaction, revenue realization, data integrity, and the successful execution of corporate sales and operation strategies. The successful candidate will be based at one of our primary locations: Westfield, IN; Battle Creek, NE; or St. Francisville, IL. Candidates must reside within a commutable distance of their selected location or be willing to relocate."
We'll keep that.
Now Responsibilities list: bullet points from Duties/Responsibilities.
Let's extract each bullet:
- Deliver high quality, responsive customer service experience to internal sales teams and external customers.
- Manage assigned customer accounts, including product requests, order coordination, shipment execution, and account settlement within a designated geography.
- Serve as the primary Sales Support expert for the assigned region, providing guidance on processes, systems and account activity.
- Partner cross-functionally with Sales, Supply Chain, Finance, Accounting, and other stakeholders to ensure timely execution of key business deliverables (e.g., month-end close, year-end activities, shipping deadlines, account receivable).
- Maintain and safeguard data integrity for assigned accounts, ensuring accuracy in systems, reporting, and financial outcomes.
- Provide system and transaction processing support to ensure sales activities comply with established operational and financial controls.
- Influence account behavior to align with sales and operational plans, including guiding customers and sales teams through non-optimal scenarios, new processes, tools and system implementations.
- Support continuous improvement initiatives, including developing subject matter expertise in systems, processes, or functional areas.
- Ensure compliance with corporate timelines and deadlines for all assigned accounts and responsibilities.
- Communicate and implement brand directives consistently across customer interactions and account activities.
- Uphold a high standard of professionalism and customer service while projecting a positive image of GDM Genetics, AgirGold Hybrids, and Mustang Seeds.
- Performs other duties as assigned.
Now Required Skills/Abilities list:
- Demonstrated ability to deliver professional, high-quality customer service in a fast-paced environment.
- High emotional intelligence with strong influencing, collaboration, and independent problem-solving capabilities.
- Ability to work effectively both independently and as part of a cross-functional team.
- Strong written and verbal communication, organizational, and documentation skills.
- Exceptional attention to detail with strong analytical, problem-solving, and time-management abilities.
- Continuous improvement mindset with the ability to identify and recommend process enhancements.
- Ability to prioritize competing tasks to meet deadlines and evolving business needs.
- Proficiency in learning and utilizing multiple software systems for data entry, analysis, and reporting.
- Advanced proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
Education and Experience:
- Associate’s or Bachelor’s degree in Business, Accounting, or a related field preferred.
- Prior customer service, sales support, or account coordination experience preferred.
- Knowledge of the seed or agricultural industry preferred.
- Must have valid driver’s license and meet MVR guidelines.
Physical Requirements:
- Ability to work required business hours.
- Ability to lift up to 25 pounds.
- Limited overnight travel required.
Benefits list: from earlier: "Medical, dental, and vision coverage", "401(k) with company match (eligible 1st of the month following date of hire)", "Generous vacation time & paid holidays", "Volunteer Time Off", "Paid parental leave", "Tuition and Health Club reimbursement", "Other benefits: Company paid Long-term and short-term disability insurance, company paid life insurance and optional supplemental life insurance, health savings account (HSA) with a company contribution and Flexible Spending Account (FSA)". We'll format as list items.
Now we need to output HTML fragment only, no markdown fences.
We'll structure:
About the role
About the role
... company overview ...
... job summary ...
Responsibilities
- ... ...
Requirements
... education/experience ...
... physical requirements ...
maybe combine.Skills
- ... ...
Benefits
- ... ...