Sales Operations Specialist

About the role

Founded in 1958, Jonard Tools® manufactures tools for the Telecom, CATV, Fiber Optic, Home Automation, Security & Alarm, and Electrical markets. Jonard Tools designs and engineers patented products by utilizing customer partnerships to create innovative solutions for industry needs. New tools are released each month and are all Made For Life® with lifetime warranties. Through quality and innovation Jonard aims to move the industry forward and connect the world.

We are growing and looking to hire a Sales Operations Specialist to support our outside sales force, build customer relationships, and spearhead product content updates across distributor websites. This role is based in our Elmsford, NY office and offers the potential to make sales and earn commission.

Responsibilities

• Provide service and support to customer base and sales force.
• Manage orders; confirm price, develop quotes, determine product availability, and lead time.
• Develop and maintain suite of sales reports for management and salesforce.
• Liaison with marketing team to prepare necessary data sheets, sell sheets, and other pertinent sales materials.
• Oversee and manage the syndication of product, service, and promotional content across all customer/reseller websites that sell our products.
• Responsible for new product introductions (NPI’s) to our customers.
• Maintain pricing and account data on ERP system, including special pricing.
• Maintain customer sales and marketing agreements, including co-op agreements.
• Interface daily with clients, account managers, and internal departments to quickly resolve issues.
• Provide data analysis on the competitive environment, current product offering, and customer needs; collect and maintain market information.
• Prepare sales presentations and training materials for sales force.

Requirements

• Bachelor’s degree in a business discipline.
• Advanced expertise in Microsoft Office Suite, especially MS Excel and MS PowerPoint.
• Experience working in an ERP environment; NetSuite a plus.
• Experience with CRMs; HubSpot a plus.
• Strong written and verbal communication skills.
• Outstanding interpersonal and communication skills with a high aptitude for providing excellent customer service.
• Strong organizational skills; must demonstrate the capacity to manage multiple projects and tasks simultaneously and in a timely manner.
• Must possess a take-charge attitude, be a self-starter, and ensure projects are completed in full and on time.

Benefits

• Retirement Plan: 401(k) & Profit-Sharing Company Contribution
• Paid Vacation/Sick time
• 9 Paid Holidays
• Shared Cost Medical, Dental, and Vision
• Flexible Spending Account

Pay

From $75,000.00 per year

Schedule

Full-time, in-person at our Elmsford, NY office.