Sales & Operations Specialist

About the role

The organization is a local, woman‑owned mobile pet grooming service based in East Denver, serving Denver and surrounding communities. It offers personalized, cage‑free, one‑on‑one grooming experiences directly at clients' homes, focusing on convenience and high‑quality pet care. The Sales & Operations Specialist role supports sales growth, customer retention, and smooth daily operations by converting leads into loyal customers, managing recurring revenue, optimizing daily schedules, and ensuring efficient service delivery.

Responsibilities

• Respond promptly to leads via phone, text, email, and other channels
• Educate prospective customers about services and recommend options
• Convert inquiries into booked appointments and recurring relationships
• Follow up with unbooked leads and re‑engage inactive customers
• Identify opportunities for add‑ons, recurring schedules, referrals, and retention
• Support local marketing, partnerships, and community outreach
• Deliver a polished, high‑touch customer experience
• Manage communications including appointments, cancellations, and customer inquiries
• Encourage recurring grooming schedules
• Resolve customer concerns professionally
• Build efficient daily schedules and routes
• Minimize unnecessary drive time and schedule gaps
• Communicate changes, delays, and updates promptly
• Ensure groomers have accurate customer and pet information
• Identify and help resolve operational issues proactively
• Maintain accurate records of leads, customers, pets, and appointments
• Collect and manage required forms and vaccination documentation
• Track bookings, cancellations, recurring customers, retention, and other key metrics
• Identify opportunities to improve conversion, retention, and efficiency

Requirements

• Minimum 2 years experience in sales, customer service, operations, dispatching, scheduling, or similar roles
• Pet industry experience strongly preferred
• Confident and consultative sales approach without being pushy
• Excellent written, verbal, phone, and text communication skills
• Strong organizational skills, attention to detail, and time management
• Proactive ownership and problem‑solving abilities
• Experience with scheduling software, CRM systems, Google Workspace, Microsoft Office or similar technology
• Genuine love for animals and commitment to excellent care

Pay

Compensation: $16.00 – $18.00 per hour

Benefits

• Flexible schedule
• Training and development
• Bonus based on performance
• Opportunity for advancement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.