Sales Operations Project Manager

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. As a trusted and strategic partner, we manufacture precast concrete, polymer concrete, and plastic infrastructure products under brands including Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

About the role

The primary focus of the Sales Operations Project Manager is to lead continuous improvement and standardization initiatives from a commercial and customer operations standpoint, driving a best-practice culture and supporting the business in achieving financial targets. This role involves identifying and scoping opportunities, managing project timelines and stakeholders, and measuring progress through KPIs and other project management tools.

A key aspect of this role is collaborating with various stakeholders across the organization, including new acquisitions, to improve productivity, quality, and streamline operations for a consistent and excellent customer experience. This role will also support the migration of all businesses to a unified ERP and CRM platform (SAP and Salesforce), ensuring smooth integration, driving change management, and supporting adoption across the organization. Additionally, the Project Manager will assist in onboarding acquired businesses by aligning teams to company culture, standard processes, and commercial operations.

This is a hybrid position based out of our corporate office in Atlanta, GA.

Responsibilities

• Be an expert in internal commercial and customer operations processes, identify process gaps or inefficiencies, and problem-solve.
• Lead continuous improvement initiatives based on best practices.
• Ensure projects are completed on time, within budget, and to quality standards.
• Lead steering committees and act as a trusted advisor for integration and system migration projects.
• Partner with key leaders to build relationships, roll out initiatives, and manage priorities.
• Analyze large datasets and perform data cleans to support standardization initiatives and ERP/CRM migrations.
• Collaborate with IT, business units, and external partners to ensure successful migration to SAP and Salesforce, including risk mitigation and process alignment.
• Support training and communication plans to facilitate adoption of new systems and processes.
• Support migrations of new acquisition companies by sharing current process and system efficiencies.

Requirements

• Bachelor’s Degree; business education preferred, MBA or advanced degree is a plus.
• 3+ years of experience in continuous improvement or project management roles.
• Ability to interface and influence at all organizational levels with proven relationship-building skills.
• Demonstrated ability to lead and influence cross-functional teams within a large, complex, and matrixed organization.
• Proficient in digital commercial tools including CRM and Business Intelligence; experience with SAP and Salesforce preferred.
• Travel is expected to be ~20% within USA and Canada.

Skills

• High initiative and drive; a self-starter who operates with speed, simplicity, and passion.
• Agent of change for continuous growth and improvement.
• Strong change management and relationship skills.
• Team player able to coordinate and collaborate to drive actions and results.
• Great autonomy and superior organizational skills.
• Demonstrates time management skills and ability to multi-task while adhering to strict project timelines.
• Ability to adapt to changing priorities.
• Strong attention to detail.
• Excellent communication skills.
• Ability to autonomously project manage and hold colleagues accountable to assigned tasks.

Benefits

• Highly competitive base pay.
• Comprehensive medical, dental, and disability benefits programs.
• Group retirement savings program.
• Health and wellness programs.
• An inclusive culture that values opportunity for growth, development, and internal promotion.

About the company

CRH has a long and proud heritage as a collection of hundreds of family businesses, regional companies, and large enterprises. We operate in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.