Sales Operations Manager, Wholesale

About the role

Pair Eyewear is scaling its Wholesale channel and needs a Sales Operations Manager to own the systems, data, processes, and infrastructure that enable the Wholesale team to execute strategy and serve accounts efficiently. This strategic operations role focuses on removing friction across order‑to‑cash workflows, managing the wholesale data ecosystem, and driving adoption of operational standards across the sales team. The role reports to the Director, Customer and Sales Operations and partners closely with the Wholesale President and Sales Directors.

Responsibilities

• Sales CRM & Platform Architecture: Implement, administer, and govern the Sales CRM ecosystem for wholesale, define data standards, field mappings, and governance rules; lead the platform roadmap, evaluate integrations, manage vendor relationships, and ensure seamless interaction between CRM, order‑to‑cash, and reporting platforms.
• Master Data & Account Governance: Establish and maintain product data, account hierarchy, classification frameworks, and door‑level identifiers; define account segmentation and AE‑to‑account routing logic, including conflict‑resolution rules.
• Order‑to‑Cash Operations: Own and continuously improve the wholesale order journey from receipt through delivery; optimize order intake channels, drive adoption of automated processes, and establish processes for returns, credits, and claims in partnership with Finance while monitoring key cycle metrics against SLAs.
• Field Enablement & Administration: Administer day‑to‑day territory changes, manage the wholesale sample program end‑to‑end, and partner with Finance to administer quotas and provide clear visibility into goals and performance.
• Wholesale Service Design & Intake: Design and improve CX support for wholesale, create high‑touch experiences for key accounts and scalable self‑service for Indie accounts, build intake mechanisms and routing processes, and monitor service‑level metrics such as SLA adherence and first‑contact resolution.
• Reporting & Analytics: Own the reporting strategy for wholesale, create AE‑facing dashboards and leadership reports, lead migration of reporting from NetSuite to Looker, and partner with Sales and Finance on forecasting and pipeline management.

Requirements

• 8+ years in Sales Operations, Revenue Operations, Sales Excellence, or a similar function within a B2B or wholesale organization.
• Experience owning or administering CRM platforms, including data governance, pipeline management, and forecasting.
• Experience across order‑to‑cash, supply chain, or fulfillment processes.
• Track record leading complex, cross‑functional initiatives across Sales, Finance, IT, CX, and Operations.
• Advanced Excel or Google Sheets skills; experience with Looker or a similar business intelligence platform.
• Strong analytical and communication skills with the technical aptitude to quickly learn and administer new systems.

Preferred qualifications

• B2B wholesale or distribution experience, particularly in eyewear, optical, or another high‑SKU consumer product business.
• Experience with NetSuite, Salesforce, HubSpot, Shopify Plus, or similar CRM/ERP/e‑commerce platforms.
• SQL knowledge and experience designing or monitoring SLAs in a service or operational environment.
• Experience building self‑service reporting for sales teams in a high‑growth organization of roughly 50–500 employees.

Benefits

• Health, vision, and dental insurance
• Generous vacation policies
• Competitive salary with equity opportunities
• Retirement savings plan options
• Free eyewear (plus discounts for family and friends)

Compensation

The pay range for this position is $120,000 – $135,000 per year, dependent on skills, qualifications, and experience, and includes equity and eligibility for discretionary short‑term and long‑term incentives.