Sales Operations Manager

Job Summary

The Sales Operations Manager reports to the Chief of Staff and is responsible for managing the day-to-day operations of our global commercial organization as well as creating and refining current business processes to drive efficiency and quality. This role interfaces with Carterra’s customers as well as every functional group in the company, and these other groups are also your customers. You will work closely with the CCO on a broad variety of strategic and tactical initiatives, including:

• Manage order entry, order processing, and logistics of shipping Carterra’s instruments to global customers; interface with Manufacturing, Accounting, and Commercial teams on shipment timing and priority, documentation requirements, and delivery coordination
• Manage third-party installation and logistics vendors (white glove uncrating contracts and relationships)
• Create and refine coordinated processes that meet the needs of functional leaders in Marketing, Accounting, Commercial, Manufacturing, and Quality, with focus on maximizing efficiency and output
• Resolve escalated customer requests/issues
• Additional strategic and tactical initiatives that support the commercial operation, including but not limited to:

• Territory and expense management
• Sales forecasting
• Sales reporting, metrics, analysis, and commissions
• Salesforce administration and analytics
• Supporting Sales meeting planning and execution
• Product marketing support, e.g. lead tracking, Salesforce metrics

Required Skills/Abilities

• A professional presentation and demeanor that invites a collaborative and productive work exchange with colleagues
• Extraordinary attention to detail
• Excellent written and oral communication skills
• Demonstrated ability to execute a high volume of requests with precision and efficiency
• Energetic, self-starter, and results-oriented
• Basic mathematics: addition; multiplication; calculation of discount percentages, year-over-year growth rates, profit margins
• Ability to interface with customers, field applications scientists, service engineers, sales executives, operations staff, and management
• Strong time management and organizational skills
• Team player with proven ability to contribute to a multi-disciplinary team environment

Education And/or Experience

• BS/BA degree or 5+ years of business experience in a sales operations role or Sales/Marketing role; any experience in a life science or biotech company will be additive
• Any experience in a life science or biotech company will be additive
• 5+ years using Salesforce; Salesforce administrator level skills preferred
• Experience with Tableau and Acumatica preferred
• Demonstrated experience establishing and improving processes related to commercial operations
• Small company experience preferred, including a willingness to engage in both high-impact/high-visibility initiatives as well as administrative tasks

Physical Requirements

• Ability to sit at a computer
• Ability to perform repetitive keyboard/mouse movements
• Ability to lift up to 30 lbs.