Sales Operations Manager

About the role

Reporting to the site VP/GM, you will be responsible for continuously improving customer satisfaction, exceeding financial performance metrics, and increasing momentum business with our customer base. You will lead a team of talented individuals made up of program managers and customer service representatives, as well as guide a portfolio of matrixed Customer Focused Teams. As a member of the site’s leadership team, you will also play an integral role in growing our business, creating an environment for employees to thrive, and delivering financial results.

Key Responsibilities

• Provide coaching, direction, and management to the Program Managers and Customer Focused Teams, guiding the group to balance customer needs, cost and schedule
• Establish customer relationships by identifying existing customers' potential opportunities to achieve year-over-year organic growth
• Assure the highest level of Customer Satisfaction and Service is delivered by you as well as your team
• Met or Exceed customer cost targets while preserving margin through alternative channels
• Utilize resources to commit personnel from other departments to these activities and get commitments from customers to drive the cost reduction approval and verification activities
• Improve efficiency and effectiveness of customer service transactions using Lean methodologies
• Work collaboratively with the Strategic Growth Director on NPI and growth opportunities
• Aid the VP/General Manager and Finance Director on yearly Budget/Strategy Review
• Lead the monthly review of customer forecasts, margin, excess & obsolete materials, returned material, and accounts receivable to ensure all targets are met and/or exceeded and there are no potential risks to the company
• Conduct momentum forecasting to anticipate sales trends and support demand planning decisions
• Develop talent within the Program Management, Customer Service, and Customer Focus Teams to provide for succession planning
• Accountable for recovery performance across assigned accounts, including: Excess & Obsolete (E&O) inventory recovery, Tariff recovery and pass-through execution, Accounts Receivable (A/R) recovery and adherence to payment terms
• Own customer commercial agreements, including: Deep, working knowledge of all customer contracts, LTAs, pricing agreements, and addenda
• Ensure execution, compliance, and enforcement of commercial terms across the site
• Proactively identify commercial risk, leakage, or recovery opportunities
• Lead contract negotiation activities within approved Delegation of Authority (DOA), including pricing, commercial terms, change orders, and amendments, in partnership with Legal, Finance, and the Site VP/GM as required
• Support New Product Introduction (NPI) integration through: Active participation and leadership in the TT Review Board (TTRB) process, Ensuring commercial readiness through the Management of Change (MoC) process, Alignment of contractual, pricing, and margin assumptions prior to launch
• Ensure commercial governance and discipline by: Driving timely execution of pricing updates, surcharges, tariffs, and contractual changes, Maintaining alignment between customer agreements and ERP/system execution

Qualifications, Skills And Attributes

• 4 (four) year University degree or equivalent
• Minimum 5 years’ experience in project management, sales, business development, or equivalents
• Minimum of 3 years’ experience in managing a team, with a proven track record of motivating and developing people
• Solid financial acumen
• Knowledge of contracting, negotiating and commercial quotations as well as delivering revenue expectations
• A sales mentality with personal drive to succeed, empathy for the customers, instinctive common sense, self-discipline and negotiation skills
• Leadership ability: A quick actioner who is open to new ideas, is honest, trustworthy, and transparent
• Demonstrate confidence in action and pride in their work
• Able to multi-task and highly organized with effective time management skills
• Strong professional written and verbal communication and interpersonal skills
• Has demonstrated ability to close deals and execute a company strategy forward to successful outcomes

Qualifications

• Bachelor’s degree in engineering or business; postgraduate in business is preferred
• Experience in strategic planning and execution
• Lean/Continuous improvement experience
• Experience combining multiple functions of project management, sales, and business development
• Experience in contract manufacturing and/or electronics
• Experience in highly-regulated industries such as aerospace or medical

Location

100 % onsite in Greater Cleveland, Ohio

Additional Information

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR), which means that limitations relating to nationality may apply. Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

We are an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. Solving Technology Challenges for a Sustainable World We want the very best people in our TT family across the globe – so we welcome applications from everyone, to celebrate a diverse mix of experiences, backgrounds and identities. We are committed to equality of opportunity for all and you can rest assured that TT Electronics takes positive steps to ensure we are an inclusive business, that will welcome and support you, from your initial application to wherever your career takes you!

Please get in touch if you’d like to discuss any reasonable adjustments to your application, in order that we can accommodate and support you in the process.

If you want to work for a company where who you are is valued and respected, we’d love to hear from you.

#WeAreTT #BeMeAtTT TT Electronics does not accept any unsolicited resumes from third parties. Any resumes submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.