Sales Operations Manager

About the role

We’re more than just a team—we’re a community dedicated to making a difference every day. At Olympia Hospitality and the Lodge at Schroon Lake, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.

Responsibilities

• Manage group reservations and room blocks
• Handle billing, reporting, and client communication
• Coordinate event details with Sales and Event Managers
• Prepare proposals and contracts
• Conduct site tours
• Provide day-of-event support to ensure a seamless guest experience
• Lead trade show planning and execution, including logistics, booth staff, lead collection, and post-event follow-up

Requirements

• Sales and/or hotel experience preferred
• High school diploma and/or equivalent work experience
• Delphi.fdc experience is a plus

Skills

• Highly organized
• Detail-oriented
• Client-focused
• Comfortable managing multiple priorities in a fast-paced hospitality environment

Benefits

• Health coverage: up to 80% contribution toward individual health plans, plus affordable dental and vision insurance; FSA and HSA options
• 401K plan with discretionary yearly match
• Paid group term life insurance for select positions; 50% shared cost short-term disability; optional employee-paid life insurance
• Robust PTO plan and 7 paid holidays
• Earned wage access program
• Employee Assistance Program (EAP) and sober support network; recovery-friendly workplace
• Exclusive hotel travel discounts for team members

Pay

$30 per hour