Sales Operations Manager

Southend Pharmacy is a modern, state-licensed 503A compounding pharmacy and a key part of Allia Health Group, focused on metabolic, hormonal, and longevity care. Southend makes high-quality compounding efficient with clinically driven formulations for clinics and telehealth practices. From sterile and non-sterile formulations to rigorous compliance, next-day delivery across 35+ states, and seamless support, the company enables providers to deliver precise, personalized medications when commercial options fall short. At Southend, we combine clinical precision, operational excellence, and a human-centered approach to support better patient outcomes in wellness, weight management, hormone therapy, and more.

About the role

The Sales Operations Manager serves as the operational extension of the Chief Sales Strategist, transforming strategic initiatives into actionable, executed plans that drive provider retention, account growth, operational efficiency, and team performance. This role bridges strategy and execution for the Account Management organization: the Chief Sales Strategist brings the vision, and this individual builds it out end-to-end—coordinating departments, developing assets and workflows, and driving initiatives to completion with reporting on results. This is a shared resource role supporting both the Chief Sales Strategist and VP of Account Management, with a focus on creative input and refinement of initial concepts.

The position does not carry a sales quota, manage a book of business, or directly engage providers as a primary responsibility. Instead, it supports the Account Management organization by ensuring retention strategies, engagement campaigns, process improvements, and operational initiatives are executed effectively.

Responsibilities

• Strategic Initiative Management: Translate strategic objectives into detailed project plans, timelines, deliverables, and implementation roadmaps. Lead execution of provider retention, reactivation, account growth, and engagement initiatives (e.g., revenue-tier win-back campaigns). Manage multiple high-priority projects simultaneously while ensuring deadlines and objectives are met. Bring creative input to initiatives—proposing refinements, data-driven ideas, and improvements.
• Cross-Functional Coordination: Serve as the primary liaison between Account Management and internal departments (Marketing, Compliance, Product, Operations, Service, Technology, Data Entry, Billing, and Executive Leadership). Coordinate project dependencies and ensure stakeholder alignment on priorities, timelines, and deliverables. Proactively identify and resolve roadblocks.
• Account Management Operations: Support the development and rollout of Account Management programs, workflows, playbooks, and process improvements. Ensure Account Managers have the resources, documentation, and operational support required for successful execution. Coordinate implementation activities related to provider retention, pricing initiatives, promotional campaigns, product launches, and engagement programs.
• Project & Program Oversight: Maintain visibility into all active Account Management initiatives and provide regular status updates to leadership. Track project milestones, deliverables, risks, dependencies, and outcomes. Establish project governance standards and accountability measures.
• Reporting & Executive Communication: Prepare executive-level reports, dashboards, project summaries, and performance updates. Present initiatives directly to C-suite/executive stakeholders. Monitor performance and provide recommendations for optimization.
• Process Documentation & Continuous Improvement: Create and maintain SOPs, process maps, workflow documentation, implementation guides, and operational playbooks. Identify inefficiencies and opportunities to improve scalability within the Account Management organization.

Requirements

• Bachelor’s degree in Business, Operations, Project Management, Sales Operations, or a related field preferred.
• 5+ years of experience in project management, business operations, strategy, client success operations, account management operations, or a related discipline (operations-heavy background preferred).
• Proven experience managing or coordinating projects spanning multiple departments.
• Experience reporting to, presenting to, or working directly with C-suite/executive stakeholders.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Exceptional communication and stakeholder management abilities.
• CRM platform experience required; Creatio experience a plus (Southend is transitioning to Creatio).
• Experience with project management tools such as ClickUp preferred.
• Healthcare, pharmacy, or compounding pharmacy industry experience a plus.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and drive initiatives with minimal oversight.

Must-Have / Knockout Criteria

• Currently based in the United States (Texas strongly preferred).
• Demonstrated experience managing or coordinating a project involving multiple departments.
• Demonstrated experience reporting directly to or presenting to C-suite executives.
• CRM platform experience (any platform; Creatio experience is a plus).

Key Competencies

• Strategic Thinking
• Project Management
• Cross-Functional Leadership
• Operational Excellence
• Process Improvement
• Executive Communication
• Stakeholder Management
• Accountability & Follow-Through
• Problem Solving
• Change Management
• Creative Ownership

Success Metrics

• On-time completion of strategic initiatives, measured against campaign-specific deadlines and benchmarks.
• Successful deployment and adoption of retention and engagement programs.
• Reduction in project delays and operational bottlenecks.
• Increased cross-functional alignment and accountability.
• Timely and accurate executive reporting.
• Improved operational efficiency within the Account Management organization.
• Increased capacity for leadership to focus on strategic planning and growth initiatives.

Schedule

Full-time, 40 hours/week. Monday through Friday, 8:00 AM – 5:00 PM Central.

Remote, U.S.-based; Texas strongly preferred (occasional in-person presence for on-site meetings is a plus, not required). Standard company equipment provided (Dell laptop).