Sales & Operations Manager

What You'll Be Responsible For

• Oversight of all aspects of daily operations including team management, scheduling, floor presence, and delivery standards.
• Ownership of the location's sales results, setting clear expectations and ensuring team is consistently moving toward revenue objectives.
• Building and maintaining a culture of accountability through hands-on coaching, honest feedback, and consistent follow-through.
• Create member interactions that are seamless and professional, while staying alert to opportunities to deepen relationships and drive revenue.
• Own your location's performance metrics — sales, conversion, quality, and efficiency — and make data-informed decisions from them.
• Spot problems before they become patterns and resolve them with directness and a clear plan.

What We're Looking For

• 10+ years managing teams in fast-paced, service-oriented settings, with a background that bridges operations and sales.
• A verifiable history of meeting and beating sales targets — you have the numbers and the story behind them.
• Prominent ability to manage and be accountable to KPIs across both the commercial and operational sides of a business.
• Experience in hospitality, premium retail, or high-end service operations is an advantage — especially where the member or guest experience was the primary measure of success.
• A track record of difficult performance conversations handled well, with real outcomes on the other side.
• Someone who moves toward problems, not away from them — and follows through until they're resolved.

Compensation & Benefits

• $100,000+ annually plus bonus incentives.
• 90% employer-paid medical, dental, and vision coverage.
• 401(k) retirement plan.
• 10 PTO days to start, 15 after year one + 10 paid holidays.

About Serenity

Serenity is a technology-driven company delivering advanced, evidence-based solutions for members who want better outcomes. We hold our service locations to a high standard — and the managers who lead them are what makes that standard real. We hire people who know that running a great operation and growing revenue aren't competing priorities. If you've built a career where both mattered and you have the results to prove it, we'd like to meet you.

About Us

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.