Sales Manager

Responsibilities

• Generating business through daily dealership traffic and outside sourcing methods.
• Aid and welcome guests upon entering the showroom or sales lot. Manager introductions are important early in the process.
• Support the sales team in engaging customers and closing sales.
• Continuously train sales consultants on the basics of sales, new technology, and any topic necessary to increase their productivity.
• Negotiate prices, overcome objections, and finalize sales deals.
• Manage sales consultant follow-up within the CRM to encourage repeat and referral business.
• Maintain and develop a prospect pipeline for each sales consultant within the CRM.
• Stay updated on new products, features, and accessories and effectively communicate their benefits to guests and train sales consultants on vehicles.
• Assist with finalizing required stipulations with Finance and ensure completion of paperwork.
• Achieve set sales and guest satisfaction objectives.
• Oversee scheduling of sales, management, and admin staff.
• Higher and onboard new sales consultants.
• Be familiar with AI and AI integrated follow up systems.
• Stay on top of industry trends, news, and advancements as they impact our business.
• Uphold ethical standards and professionalism at all times.

Qualifications

• A minimum of 5 years of sales management experience in the automotive industry, preferably at a Mercedes-Benz dealership.
• Strong knowledge of vehicle leasing principles, retail installment sales contracts, basic mathematical concepts, equity values, depreciation, and laws governing retail automotive sales.
• Experience using CDK, eLead CRM, vAuto, Automotive Mastermind, Auto iPacket, DealerTrack.
• Exceptional coordination, communication, and interpersonal skills to work effectively with employees and the public.
• Ability to handle challenging situations with good judgment and attention to detail.
• Proficiency in understanding and executing federal, state, and local laws governing retail auto sales.
• Use of standard office equipment proficiently.
• Valid driver's license and safe driving record.
• Engaging and professional demeanor, whether interacting in person, online, or over the phone.
• Goal-oriented, with a focus on providing excellent guest satisfaction while achieving sales targets.
• Ability to maintain a polished, clean, and professional appearance.

Benefits

Mercedes-Benz of Gilbert offers benefits to its employees.